SLOT ATTENDANT (FT)

Responsibilities

• Fulfills the service needs of slot players while ensuring an exceptional experience for all guests.
• Works at a fast pace and requires operational savvy along with unwavering enthusiasm and resilience.
• Maintains high visibility on the floor and delivers exceptional guest service through smiling, making eye contact, and verbal greetings.
• Displays a sense of urgency at all times to minimize wait times and maintains a quick and purposeful pace.
• Responds to guest needs, including slot machine inquiries, slot payouts, making change, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting.
• Maintains working knowledge of Michigan Gaming Control Board (federal, state, and local) regulations as well as Greektown Casino-Hotel policies and procedures.
• Demonstrates exemplary communication skills to effectively communicate with guests and fellow Team Members; proficiently communicates in person, via radio, phone, and in writing.
• Follows departmental procedures and assists in protecting gaming operations from loss due to mistake or theft.
• Maintains proper use of ipod or other mobile device.
• Participates in Greektown Casino-Hotel programs and meetings.
• Willingness to assume overall responsibility relative to the performance of the position.
• Maintains required key controls.
• Performs other job-related duties as assigned.

Requirements

• Must be able to think and work independently, as well as part of a Team.
• Must be able to read, write, communicate, and comprehend all necessary documentation.
• Must have basic computer skills and display a willingness to learn and grow as technology advances.
• Must be able to work any shift including weekends, holidays, special events, and overtime, as needed.
• Manual dexterity, ability to stand and walk during an entire shift in a noisy and smoking environment.
• Pushes in chairs, opens and closes slot machine doors with multiple latches.
• Must be able to maintain composure and excellent guest relations under all circumstances.
• Must be able to understand and comply with all departmental and company rules, policies, and procedures.
• Must have a thorough understanding of the Michigan Gaming Control Board Regulations pertaining to Slot Operations.