Slot Attendant

Location: Waterloo, NY

About the role

The Slot Attendant is responsible for providing a level of service that is gracious, kind, and warm, creating an exciting environment and World Class Service by delivering Old-World Hospitality and Charm for casino guests. This role is a key customer service provider on the casino floor, servicing and building relationships with guests, paying hand-pay jackpots, exchanging currency, executing player’s club signups, and performing minor repairs on slot machines. The Slot Attendant ensures compliance with approved procedures for the slot areas in a professional manner and protects company assets by adhering to company policies and all state and regulatory compliance.

Pay

$24.39–$27.10 per hour

Responsibilities

• Be punctual to pre-shift meetings with a positive attitude and openly participate
• Provide guest service with energy and professionalism, delivering Old-World Hospitality with Old-World Charm
• Know and deliver the company core values
• Maintain the electronic components, systems, and peripherals of gaming machines
• Ensure gaming devices are operating properly and place prompt calls for technical or supervisory assistance when necessary
• Actively promote and issue the players’ card and reprint cards upon request; meet set goals for players’ card signups
• Change ticket paper, write up jackpot forms correctly, read pay table information, and recall vital game histories
• Handle guest relations and minor guest disputes
• Notify shift supervisor of irregularities in customers’ play
• Maintain a clean and safe environment
• Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards
• Effectively handle customer concerns and requests
• Maintain complete confidentiality of all company information
• Perform all job duties in a safe and responsible manner
• Perform other duties as assigned by department and/or company management

Requirements

• Minimum of 18 years of age
• Professionalism and ability to handle high levels of stress
• Flexibility with all different schedules
• Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, instructions, and correspondence/memos
• Must be able to sit, stand, or walk for long periods of time
• Must be able to use an “in-ear” communication device for radio communications
• Must be able to work in a fast-paced casino environment with low lighting, noise, loud music, and multiple distractions while multi-tasking
• Must be able to work all shifts including holidays, nights, and weekend hours
• Physically mobile with the ability to move around all work areas effectively and efficiently with reasonable accommodations
• Ability to push, pull, carry, and lift up to 25 lbs
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces or crowded conditions
• Must be able to clean and sanitize all gaming equipment on the Slot floor

Compliance Responsibilities

• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform duties in compliance with local laws and regulations
• Take necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of ordinances, regulations, laws, policies, and procedures relating to the department
• Knowledge of the property’s programs to address problem gambling
• Consult with appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
• Investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Report any acts of wrongdoing on behalf of any team member