SLOT ATTENDANT

About the role

Responsible for fulfilling the service needs of slot players while ensuring an exceptional experience for all guests. Works at a fast pace and requires operational savvy along with unwavering enthusiasm and resilience. An eagerness to serve coupled with the ability to be accurate while efficient is the mark of a great Greektown Casino-Hotel Slot Attendant Team Member.

Responsibilities

• Provides guest service and support by maintaining high visibility on the floor
• Delivers exceptional guest service through smiling, making eye contact, and verbally greeting all guests and team members
• Displays a sense of urgency at all times to minimize wait times; maintains a quick and purposeful pace
• Respond to guest needs, including slot machine inquiries, slot payouts, making change, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting
• Maintains working knowledge of Michigan Gaming Control Board (federal, state, and local) regulations as well as Greektown Casino-Hotel policies and procedures
• Demonstrates exemplary communication skills to effectively communicate with guests and fellow Team Members; proficiently communicates in person, via radio, phone, and in writing
• Proficient in counting, handling, and securing cash funds
• Follows departmental procedures and assists in protection of gaming operations from loss due to mistake or theft
• Maintains proper use of iPod or other mobile device
• Participates in Greektown Casino-Hotel programs and meetings
• Willingness to assume overall responsibility relative to the performance of the position
• Maintains required key controls
• Other job-related duties as assigned

Requirements

• Must be able to think and work independently, as well as part of a team
• Must be able to read, write, communicate, and comprehend all necessary documentation
• Must have basic computer skills and display a willingness to learn and grow as technology advances
• Must be able to work any shift including weekends, holidays, special events, and overtime, as needed
• Manual dexterity, ability to stand and walk during an entire shift in a noisy and smoking environment
• Push in chairs, open and close slot machine doors with multiple latches
• Must be able to maintain composure and excellent guest relations under all circumstances
• Ability to maintain confidentiality of sensitive information
• Ability to understand and comply with all departmental and company rules, policies, and procedures
• Must have thorough understanding of the Michigan Gaming Control Board Regulations pertaining to Slot Operations

Benefits

Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.