Slot Attendant

About the role

The Slot Attendant provides fast, friendly, and knowledgeable service to guests on the slot floor. This role assists players with machine operation, resolves minor technical issues, processes jackpots and payouts, and ensures a positive gaming experience. Slot Attendants help maintain game integrity, support slot operations, and deliver exceptional guest service in a high-energy environment.

Responsibilities

• Actively patrols assigned sections looking for opportunities to surprise and delight guests.
• Enhances guests’ slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck.
• Displays attentive, upbeat, and enthusiastic behavior during each “Moment of Truth” interaction throughout the shift.
• Develops customer loyalty by delivering unparalleled guest interactions as directed by company-trained initiatives.
• Clearly communicates functionality of the Slot Floor (i.e., Fast Cash - ticket in/ticket out).
• Responds to customer service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards.
• Verifies and countersigns hand-paid jackpots.
• Resolves guest complaints through the use of “Service Recovery” with a sense of urgency and empathy within approved levels of authority.
• Keeps slot areas clean, secure, and well-maintained.
• Adheres to regulatory, departmental, and Company policies in an ethical manner and empowers others to do the same.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Performs all other related and compatible duties as assigned.

Requirements

• Must be 19 years of age or older.
• Must be able to speak, read, and write the English language.
• Must be able to obtain and maintain a Nebraska Racing & Gaming license.
• High School Diploma or GED required.
• Strong oral and written communication skills, including tact when dealing with difficult customers.
• Constant public contact with frequent interruptions.
• Basic computer skills required; must demonstrate a high level of technical proficiency.
• Able to add, subtract, and multiply large amounts of money at a rapid and accurate rate.
• Must present a professional, well-groomed appearance.
• Courteous, friendly, outgoing personality is essential.
• Good organizational skills required.
• Excellent attention to detail and a high level of accuracy required.
• Ability to maintain extremely confidential information.

Additional Requirements

• Ability to push and pull up to 50 pounds.
• Ability to lift and carry objects up to 30 pounds.
• Ability to bend, stoop, twist, reach, and kneel repetitively.
• Must be able to work from a standing position and/or walking motion for extended periods.
• Must have manual dexterity.
• Must be able to work in an environment subject to variable temperatures, bright flashing lights, and loud noise.
• Flexible to work various shifts to include days, evenings, nights, weekends, and holidays.