Skip Tracer/Deficiency Collector – Auto Finance

What You'll Do

• Locate difficult-to-find customers using advanced skip-tracing tools and investigative techniques
• Manage delinquent and deficiency accounts through inbound and outbound communication
• Negotiate repayment arrangements, settlements, and voluntary surrenders
• Coordinate with direct recovery agents and national forwarding companies
• Manage repossession and recovery activity with outside vendors
• Meet established outbound-call, recovery, and other performance expectations
• Maintain complete, accurate, and timely account documentation
• Follow all applicable FDCPA requirements and company compliance standards
• Develop solutions for complex accounts that have resisted previous recovery efforts

What You'll Bring

• Previous auto finance collections or skip-tracing experience required
• Experience working non-prime portfolios and complex recovery accounts
• Strong understanding of repossession, deficiency, and recovery processes
• Demonstrated ability to locate and engage difficult-to-reach customers
• Effective communication, negotiation, and problem-solving skills
• Experience using skip-tracing systems, dialers, and loan-servicing platforms
• Ability to work in a goal-driven environment with established performance standards
• Bilingual English/Spanish skills are a plus

Potential. Opportunity. Prosperity.

At SAFCO, we believe talented people should have the opportunity to build meaningful careers and share in the results they help create.

Potential — Bring your investigative instincts, persistence, and recovery experience to a role where those strengths are recognized and valued.

Opportunity — Take ownership of challenging, high-value accounts and make a visible impact on team and company performance.

Prosperity — Earn competitive base pay plus a performance-driven incentive plan. Your ability to locate customers, resolve accounts, and generate recoveries can directly increase your earning potential.

Are You Ready?

This opportunity is best suited for an experienced skip tracer or deficiency collector who understands non-prime auto finance and does not give up when an account becomes difficult. If you know how to investigate, engage, negotiate, and recover, we encourage you to apply and discover what your future could look like at SAFCO.