Auto Collector

About the role

At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer's financial outlook. This role can span servicing and collections of personal loans or credit cards. Collections Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.

Responsibilities

• Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services
• Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day
• Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
• Maintain and note all appropriate information and documentation on customer and account status
• Collaborate both in person and virtually, using available technology to connect with other internal teams

Requirements

• A High School Diploma or GED
• Proficiency in utilizing multiple tools/systems simultaneously
• Skilled at achieving and exceeding goals

Preferred

• Experience working in customer service, collections or call center environments
• Bilingual: Spanish

Work Schedule

Hours of Operation: Mon- Thurs 7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AM

Training Schedule

The first two weeks in the role will be spent in an instructor lead classroom training environment, followed by two weeks of hands-on training with experienced Team Members to ensure success.

Location

Onsite - London, KY

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)