Collector - Skip Trace Agent

About the role

The Repossession Skip Trace Agent is responsible for locating delinquent borrowers and collateral (e.g., vehicles, equipment) for recovery through advanced skip tracing techniques. This role requires strong investigative skills, attention to detail, and proficiency with skip tracing tools and databases. The specialist works closely with recovery agents, collection teams, and legal departments to facilitate successful repossession efforts in compliance with federal, state, and company regulations.

Responsibilities

• Use skip tracing databases, public records, and investigative tools to locate individuals and/or collateral.
• Verify and analyze information to confirm accuracy of addresses, employment, relatives, and associates.
• Maintain accurate, detailed case files with all efforts, contacts, and findings.
• Communicate findings with repossession agents and coordinate recovery efforts.
• Work closely with internal departments to support recovery and minimize losses.
• Follow all applicable laws and regulations, including FDCPA, GLBA, FCRA, and privacy guidelines.
• Perform outbound calls and emails to references, employers, and known contacts when appropriate and compliant.
• Identify patterns or trends that may indicate location strategies for hard-to-find accounts.
• Maintain productivity, compliance, and quality metrics as defined by department standards.
• Assist in updating and maintaining skip tracing software tools and lead sources.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum 1–2 years of experience in skip tracing, collections, repossession, or related field.
• Proficient with skip tracing tools (e.g., TLOxp, LexisNexis, Clear, IDI CORE, etc.)
• Strong computer and internet research skills.
• Knowledge of FDCPA, FCRA, and repossession laws.
• Excellent written and verbal communication skills.
• Strong analytical, problem-solving, and investigative skills.
• Ability to manage multiple accounts and meet deadlines in a fast-paced environment.
• High level of integrity, discretion, and professionalism.

Skills

• Experience working with recovery management software (e.g., RDN, DRN).
• Bilingual (Spanish/English) a plus.
• Prior law enforcement, private investigation, or repo industry experience beneficial.

Benefits

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

Pay

Hourly salary range: $16 to $18 based on experience. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

Schedule

Standard office hours; some flexibility may be required depending on case urgency. May involve working nights or weekends to contact hard-to-reach individuals. Remote or hybrid options may be available depending on company policy.