SkillSpring Workforce Programs Case Coordinator

About The Role

The SkillSpring Department of The New Jewish Home is seeking a full-time Workforce Programs Case Coordinator.

Job Summary

As a key member of the SkillSpring (f/k/a GCD) department, the Workforce Programs Case Coordinator will engage with current participants in the young adult and high school programs in an effort to prepare for and secure employment. The role involves collaborating with SkillSpring participants using the care management process, including assessing a person's functional level, physical, cognitive, social-emotional status, and support system; developing a plan of care addressing the needs and problems identified; coordinating the delivery of services; monitoring changes in the person's condition; and revising the care plan as needed. The coordinator must possess a strong work ethic, a passion for working with underserved young adults, and be adept at building and managing relationships with internal and external partners.

Reports To

Young Adult Program Manager - Workforce Programs

Duties and Responsibilities

• Ensure the health, safety and well-being of participants in the young adult program, by providing support and supervision of all activities.
• Screen and identify young adult participants in need of care coordination services. Conduct comprehensive assessments by interviewing young adult participants to identify their needs and goals.
• Collaborate with the SkillSpring Young Adult or Health Care Explorers teams, to identify problems or needs that require special planning, intervention, teaching or follow-up.
• Actively support measures that prioritize the participant’s needs and promote the effective use of resources. Facilitate the participant’s involvement in the direction of care.
• Identify, plan and arrange for appropriate services by applying a knowledge of local, regional, and federal services and regulations. Collaborate with the participants, programming teams, and community services.
• Carefully coordinate implementation of the care plan with case conferences and working collaboratively with community-based partners on these conferences to maximize continuity of care.
• Maintain, update, and actively improve care management skills, including identification of high-risk individuals, care coordination, transition planning, and implementation, and knowledge of community resources. Work collaboratively with SkillSpring staff.
• In collaboration with the Workforce team, facilitate young adult programming including professional development, clinical skills training, and health career exploration.
• In collaboration with the Workforce team, monitor participation of young adult programming by scheduling, tracking, and reporting on various data points, including but not limited to attendance and surveys.
• In collaboration with the Workforce team, support the SkillSpring team, leading and supporting other program activities as needed.
• Create an environment that is diverse, culturally sensitive, and relevant to the needs of young adults.
• Perform other related duties as required.

Skills & Requirements

• Bachelor’s Degree in Social Work required
• Experience with underserved, urban young adults and first-generation college students
• Passion for working with youth and young adults
• Familiarity with healthcare career trajectories
• Experience developing new roles or new initiatives
• Familiarity with research methods and program evaluation is a plus

Specialized Skills and Competencies

• Excellent interpersonal skills; Engaging, extroverted personality is a strong asset
• Strong computer literacy – specifically Excel, is required
• Ability to read, analyze, and interpret raw data
• Working knowledge of a CRM is highly desirable
• Experience in planning and facilitating group workshops/events
• Ability to work independently and as a part of a team
• Excellent verbal and written communication required
• Attention to detail and deadlines
• Flexibility and adaptability a must
• Bilingual preferred (Spanish/English)

Physical Demands

Required to stand and talk or hear, walk and sit. Lift and/or move up to 25 pounds. Travel to multiple divisions when necessary.