Case Coordinator

Location: Pyramid Pittsburgh Inpatient, 306 Penn Ave, Pittsburgh, PA 15221

About the role

The Case Coordinator provides case management and care coordination services for clients and families receiving behavioral healthcare treatment. This position supports client engagement throughout the continuum of care by coordinating appointments, referrals, transportation, discharge planning, communication with referral sources and outside providers, and collaboration with the interdisciplinary treatment team. The Case Coordinator assists clients in accessing health, behavioral health, social, and community resources while promoting continuity of care, treatment engagement, and successful recovery outcomes.

Responsibilities

• Coordinate client engagement through appointments, schedules, meetings, and aftercare planning in collaboration with the interdisciplinary treatment team.
• Coordinate communication with referral sources and outside providers through professional communication, assessment of client needs, and documentation throughout the client's course of treatment.
• Coordinate communication regarding utilization review, legal matters, employment needs, and other external resources as appropriate.
• Coordinate client transportation needs.
• Provide individual case coordination sessions.
• Assist in developing and implementing individualized aftercare plans, including referrals and communication with community providers.
• Facilitate or assist with psychoeducational groups and other engagement activities supporting clinical treatment.
• Participate in interdisciplinary treatment team meetings and maintain collaborative communication with counselors and treatment team members.
• Document client, family, referral source, and outside provider contacts in the electronic health record in accordance with program, regulatory, and documentation standards.
• Collaborate with Client Navigation and other internal departments to coordinate aftercare services and continuity of care.
• Provide onsite support for Enhanced Outpatient Sessions (EOS) appointments, as applicable.
• Participate in required corporate, program, and professional development training.
• Exercise discretion and maintain confidentiality with regard to all company information.
• Complete all required trainings as designated by the company and accreditation/licensing entities.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• One (1) year of experience in a drug and alcohol or mental health setting preferred.

Skills

• Excellent verbal, written, and interpersonal communication skills.
• Sound clinical judgment and strong client engagement skills.
• Ability to gather, analyze, and apply information to solve problems and coordinate services.
• Ability to effectively manage crisis situations and respond appropriately.
• Working knowledge of applicable federal, state, accreditation, payer, and regulatory standards.
• Strong organizational, documentation, and time management skills.
• Ability to establish collaborative relationships with clients, families, referral sources, community providers, and interdisciplinary teams.
• Ability to prioritize multiple responsibilities while maintaining attention to detail.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Proficiency with electronic health records, Microsoft Office applications, and related technology systems.

Physical Demands

• Frequently required to talk or hear.
• Regularly required to sit, stand, use hands to operate computers, office equipment, and technology, and reach with hands and arms.
• Occasionally required to walk, climb stairs, stoop, kneel, crouch, or twist.
• May occasionally lift and/or move up to 25 pounds and seldom lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

This position primarily operates in behavioral healthcare treatment facilities, outpatient clinics, residential programs, and office environments. Regular interaction with clients, families, referral sources, community providers, and interdisciplinary treatment teams is required. Local travel may be required based on operational needs, and employees may be required to provide reliable transportation. Employees may be exposed to communicable illnesses and emotionally sensitive or traumatic situations while performing the essential functions of the position.

Pay

$16/hr.

Schedule

Monday–Friday, 8:00 am – 4:30 pm.

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities

Core Values

• Integrity: striving to be honest, transparent, and ethical when dealing with clients, staff, and the community.
• Dedication: demonstrating an unwavering commitment to always provide exceptional care and support to those we serve.
• Collaboration: a steadfast, team-focused approach; working together to achieve excellence.
• Passion: genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.