Case Coordinator

Position Summary

Libra Solutions is looking for a skilled Case Coordination Representative with legal and/or medical experience. This role evaluates prospective cases, makes funding-related decisions, and communicates with attorneys, clients, and medical providers.

Essential Functions

• Manage a caseload of (100-150) cases
• Grow relationships with law firms and medical providers
• Communicate effectively with attorneys, clients, and medical providers
• Oversee medical treatment for accident victims, including scheduling and coordinating appointments, analyzing medical records, and arranging transportation
• Assess and make funding decisions up to $25K
• Maintain workflow through prioritization of daily and weekly tasks
• Perform weekly metrics by reviewing dashboards, verifying data, and noting basic trends to support accurate case tracking
• Collaborate with internal stakeholders to ensure service levels and revenue goals are met
• Occasionally assist with training new team members
• Provide the best customer service daily

Requirements

• Exemplary customer service and time management
• Organized and able to prioritize well
• Thrives in a team environment
• Knowledge of medical terminology and the life cycle of a case
• Ability to assess overall case metrics, build/maintain relationships with law firms, and make timely decisions independently and with help from supervisor

Physical Requirements

• Regularly required to talk or hear
• Frequent sitting for long periods working on a computer
• Frequent walking
• Use hands to finger, handle, or feel
• Reach with hands and arms

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, hours dependent on location versus accounts assigned.

Preferred Education and Experience

• High School Diploma or GED required; bachelor's degree preferred
• 1-3 years of relevant industry or legal experience
• Bilingual in Spanish is preferred