SkillSpring DYCD Outreach and Retention Specialist

About The Role

Position: Outreach and Retention Specialist, SkillSpring/DYCD
Location: Multiple Sites (Five Boroughs of New York City)
Reports To: Program Director (DYCD)

Key Responsibilities

• Cultivate and maintain relationships with key strategic partners in education, career development, intergenerational programming, and youth development to ensure student/participant enrollment and retention.
• Focus on participant recruitment.
• Support case managers with program retention.
• Responsible for forging relationships with participants and encouraging their continuation in program.
• Continual follow-up with program participants throughout all phases of program.
• Provide one-on-one employment case management and job search support, helping participants to set employment goals, create action plans and track progress towards meeting their individual goals.
• Facilitate and coordinate internal job readiness training program – 12 weeks long, 5-6 times per year, and coordinate 4-10 week internship placements for participants.
• Coordinate and facilitate monthly check-in for young adults and alumni seeking to grow in self-efficacy and employability.
• Foster relationships with internal New Jewish Home partners, government agencies and community-based organizations to facilitate young adult employment.
• Establish and maintain external collaborations with individuals and businesses to develop employment/retention opportunities for young adults.
• Maintain database/inventory of employment, training, and internship opportunities.
• Work with program staff by scheduling, monitoring, tracking and reporting on all participant programming including but not limited to attendance and surveys.
• Ensure that all participants sign in and sign out, on a daily basis.
• Assess student’s program participation and attendance for continued program enrollment.
• Create an environment that is diverse, culturally sensitive and relevant to the needs of young adults.
• Actively participate in staff training sessions and special events.
• Ensure accurate collection, analysis, and management of data for internal and external reporting, improving mechanisms to ensure accountability and transparency.
• Develop and enhance tools to support SkillSpring in generating employment and economic opportunities, including communications collateral, reporting templates, policies, and protocols.
• Adhere to all WIOA contract regulations.

Skills & Requirements

• Trauma-Informed training and skills, preferred
• Minimum of 5 years of supervisory experience.
• Experience working with youth from underserved communities.
• Ability to work flexible hours, including some evenings and weekends, and travel to various locations in the Tri-State area.
• Bachelor’s Degree in Social Work required
• Passion for working with youth and young adults
• Familiarity with healthcare career trajectories
• Experience developing new roles or new initiatives

Specialized Skills and Competencies

• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated experience working with high-need/underserved high school students and young adults.
• Self-directed with the ability to work independently.
• Strong presentation skills, with the ability to write reports, business correspondence, and procedure manuals.
• Ability to lead innovative and meaningful programming that resonates with participants.
• Strong organizational and computer skills.
• Proven ability to apply independent judgment in planning, prioritizing, and organizing multiple tasks with attention to detail and time management.
• Flexibility and adaptability are essential.
• Ability to manage multiple stakeholder relationships.

Physical Demands

• The role requires normal mental and visual attention, along with manual coordination.
• Work is performed in lighted, heated, and ventilated areas, with occasional interruptions to workflow.
• Duties involve regular periods of sitting, standing, or walking and the ability to work at a computer for sustained periods.
• Able to lift and/or move up to 25 pounds.
• Travel to all TNJH campuses and program sites is required.

Compensation and Benefits

• The New Jewish Home provides a competitive salary range, and the actual salary will depend on factors such as experience, education, and organizational need.
• Our benefits package includes:
• Medical, Dental, and Supplemental Vision plans
• 401(k) retirement plan
• Vacation, Holiday, and Sick leave
• Short Term Disability insurance
• Basic Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care, Commuter, and Dependent Care Flexible Spending Accounts
• Access to a portion of your paycheck before payday through our partnership with RAIN