Ski Tuner/Bike Mechanic

About the Role

Montage International is seeking a Ski Tuner/Bike Mechanic who will assist activities attendants with ski rental equipment and bike rentals while creating a professional back‑of‑house atmosphere. The company values a culture of doing what you love and welcomes applicants with disabilities, offering reasonable accommodations as needed.

Responsibilities

• Ensure strong ski shop knowledge of waxing, base repair, tune machine set up and maintenance.
• Maintain rental shop set up and flow of equipment.
• Ensure weekly, monthly, and annual testing of bindings in the rental fleet.
• Drive ski tuning revenue and keep the rental fleet in optimal condition, properly waxed and maintained at all times.
• Become familiar with all services and standards within the hotel.
• Assemble new bikes and perform quality control checks.
• Match customers with bikes, equipment, and accessories that best fit their physical needs and ability levels.
• Repair bikes to the highest standards, assessing damage and estimating repairs—from complete overhauls to quick walk‑in fixes.
• Conduct routine and preventative maintenance on bicycles (e.g., cleaning, changing tires, making adjustments).
• Keep a detailed service log and input all maintenance documentation into software for tracking and inventory management.
• Respond to customer requests for assistance or repairs.
• Maintain proper maintenance inventory and supplies.
• Diagnose bike issues and recommend additional parts & labor when necessary.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year’s experience in a luxury hotel preferred.
• Minimum of two years’ experience in ski tuning.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast‑paced environment.
• Excellent organizational and time‑management skills.
• Positive attitude.
• Willingness to participate in a learning environment.
• Integration of company values throughout all interactions.
• Dependable and available to work within the resort on weekends, nights, and/or holidays based on business demands.

Physical Requirements

Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. Some heavy lifting (up to 50 lb) will be required.