Ski & Ride School Private Lessons Supervisor

About the Role

This position primarily oversees Solitude's Private Lessons and Guides products, along with specialty programs including skills clinics, multiweek skills clinics, and women's programs, delivering a premium, personalized lesson experience for guests of all ages and ability levels. This is a full-time, seasonal role from October to May.

Responsibilities

• Lead and develop a team of highly qualified, experienced instructors, working closely with sales and leadership teams to drive guest satisfaction, return business, and strong financial results.
• Implement and manage schedules for instructors and guides.
• Periodically fill in for other leaders, teach lessons, and conduct training as needed.
• Work directly with sales teams to match guests with instructors and optimize the guest experience.
• Coordinate with leadership to make informed staffing decisions.
• Oversee and execute Private Lessons and Guides products, ensuring a premium experience that drives guest loyalty.
• Manage and execute specialty programs, including skills clinics and women's programs.
• Maintain accurate records, labor performance, and revenue data, and inform budgets and expenses.
• Manage staff performance, set expectations, and deliver feedback and evaluations.

Requirements

• Strong communication and leadership skills, with empathy and self-awareness to develop and motivate a team.
• Commitment to delivering a premium, service-first lesson experience.
• Dependable, punctual, and accountable, with persistence to drive work to completion.
• Knowledge of basic computer programs and ability to learn new ones.
• Ability to synthesize data and make objective, timely decisions on staffing and operations.
• Organized work style with innovation and creativity.
• Current Level I PSIA-AASI (or equivalent) Certification; Level II preferred.
• 2+ years teaching full-time for a ski & ride school; private lesson and/or guiding experience preferred.

Qualifications

• On-snow supervision of Snowsports operation experience is a plus.

Benefits

• Access to select Alterra Mountain Company Destinations.
• Free Solitude season pass for you and eligible dependents.
• Discounts on Solitude lift tickets, food, rentals, retail, and lessons.
• Comprehensive medical, dental, vision, and life insurance for eligible employees.
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.

Pay Rate: $28.88

Location: Solitude Ski & Ride School

Reports To: Snowsports Operations Manager