Ski & Ride School Training Supervisor

Reports to: Ski & Ride School Manager

About the role

The Ski & Ride School (SRS) Training Supervisor is responsible for developing and maintaining a comprehensive training program that equips instructors with the skills, knowledge, and confidence to deliver exceptional guest experiences. This position plans and executes training throughout the winter season while assisting the SRS Manager and SRS Administrator with interviewing and hiring trainers, scheduling training staff, coordinating weekly clinics, and supporting instructor progression toward certification goals.

The Training Supervisor serves as a leader and role model within SRS, consistently representing the company’s values, mission, and operational goals while fostering those same standards among the instructor team. They ensure all training aligns with current PSIA/AASI teaching methodologies, promotes continuous professional development, and emphasizes the highest standards of safety, professionalism, and guest service. Through mentorship, coaching, and constructive feedback, the Training Supervisor helps build a knowledgeable, confident, and cohesive instructor staff.

Responsibilities

• Maintain an organized, clean, and efficient workspace.
• Assist with the management and administration of operations to produce successful, professional, and efficient experiences for members, guests, and employees, including adult, youth, and children’s ski and ride programs.
• Assist with the hiring, training, and development of all training staff.
• Adhere to all company policies and procedures, including professional appearance standards, dress code, teaching standards, guest service expectations, and drug and alcohol policies.
• Assist direct reports in the creation of annual goals and objectives that support those of Granby Ranch and the vision of the department.
• Provide formal and informal feedback to instructors and recognize and reward exceptional performance.
• Attend and actively participate in all operational SRS meetings and provide information regarding the training program.
• Communicate with management and instructor staff regarding upcoming training events, including exam dates, evening training sessions, afternoon on-snow training sessions, TTPs, etc.
• Create daily and monthly training plans for SRS staff based on the needs of instructors.
• Organize and oversee ski and ride assessments for inter-departmental employees.
• Coordinate with visiting trainers at Granby Ranch.
• Ensure departmental operating standards are met daily.
• Meet with employees weekly to review standards and assist with planning to continually improve the professionalism of SRS.
• Communicate with management regarding the needs of the training program.
• Maintain a positive and professional working attitude.
• Provide guidance and training needed for instructors to reach their PSIA/AASI certification goals.
• Adhere to and enforce child safety laws and mandated reporting.
• Perform other duties as assigned to support SRS operations.
• Maintain a safe and secure workplace.
• Plan for future growth for the current and coming seasons.
• Teach lessons when requested by management, particularly during busy times of the season.
• Act as a positive, professional role model, adhering to the company’s hospitality standards.
• Maintain an exceptional level of guest service in all interactions with guests, fellow employees, and management.
• Assist and support other departments for events and operations on high-volume days.

Requirements

• Must be able to ski at a double black diamond level proficiently.
• Ability to snowboard at a green or blue level is strongly preferred.
• Must have strong communication skills and interact courteously with staff and guests.
• Must have extensive knowledge of PSIA/AASI teaching standards and fundamentals.
• Must exhibit excellent leadership skills.
• Ability to supervise in a rapidly changing environment.
• Ability to maintain a positive attitude when communicating with guests, students, and staff.
• Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Adjusting actions in relation to others' actions.
• Actively looking for ways to help people.
• Communicating effectively in writing as appropriate for the needs of the audience.
• Ability to speak, read, and write in English fluently.
• Ability to speak, read, and write in Spanish is preferred.

Qualifications

• High School diploma or equivalent required; college degree preferred.
• Must hold a PSIA level 3 certification; further certifications preferred.
• 5 years of experience teaching snow sports lessons is required.
• 2 years of supervisory experience is required.
• 2 years of experience working with children is required.
• Must be 21 years of age or older.

Physical Requirements and Working Conditions

• Must be physically capable of performing strenuous exercise at 8,000-10,000 feet with adverse weather conditions.
• Must be able to lift up to 50 lbs.
• Dexterity for computer skills, writing, and gear adjustment.
• Verbal and auditory abilities necessary for communication with others.
• Provide own ski/ride equipment, clothing, and accessories necessary for working outdoors in a high alpine winter environment (other than uniform and other provided equipment).
• Must be available to work holidays and weekends.

Pay

$29–$32 per hour

Benefits

• Paid sick time.
• Free Granby Ranch season pass.
• Free skiing and riding at 15 other Colorado resorts.
• Discounts on in-house food & beverage, rentals, lessons, and retail.
• Year-round/full-time positions qualify for health benefits (medical, dental, vision, life, short-term and long-term disability), retirement benefits, and two weeks of paid time off per year.
• Employee housing available for full-time seasonal and year-round employees.