Site Support Specialist
Suvoda · Conshohocken, PA · 2 wk ago
RemoteRemoteInformation TechnologyFull-time
Responsibilities
- Serve as a point of contact for site clients and participants, responding to email and phone inquiries
- Aid Project Managers with operational duties, including system access, card distribution and reporting
- Maintain strong relationships with clients and internal stakeholders
- Provide ad hoc client training
- Update customer contact information as needed
- Be a problem solver and suggest improvements to process
- Perform other duties, assignments, and/or special projects as time or circumstances necessitate
Qualifications
- Bachelor's degree or equivalent experience and/or training preferred
- Fluency in English, Spanish and other languages desired but not required
- Excellent communication skills
- Customer focus
- Initiative and ability to self-educate
- Strong problem solving and analytical skills
- Experience in Microsoft Office suite
Benefits
The schedule for this role is 11:00am - 8:00pm EST.