Site Support Specialist

Responsibilities

• Serve as a point of contact for site clients and participants, responding to email and phone inquiries
• Aid Project Managers with operational duties, including system access, card distribution and reporting
• Maintain strong relationships with clients and internal stakeholders
• Provide ad hoc client training
• Update customer contact information as needed
• Be a problem solver and suggest improvements to process
• Perform other duties, assignments, and/or special projects as time or circumstances necessitate

Qualifications

• Bachelor's degree or equivalent experience and/or training preferred
• Fluency in English, Spanish and other languages desired but not required
• Excellent communication skills
• Customer focus
• Initiative and ability to self-educate
• Strong problem solving and analytical skills
• Experience in Microsoft Office suite

Benefits

The schedule for this role is 11:00am - 8:00pm EST.