Site Support Specialist
Position Overview
We are seeking a customer-focused Site Support Analyst to provide hands-on technical support for employees, executives, and visitors at a modern office location. This individual will serve as the primary onsite IT resource, providing responsive, high-quality support while ensuring end-user technology, conference rooms, collaboration tools, and workplace systems operate smoothly. This role combines Level 1 and Level 2 desktop support with hands-on Audio Visual (AV) and conference room support in a highly visible environment.
Key Responsibilities
- Provide onsite technical support for desktops, laptops, mobile devices, printers, peripherals, and network-connected equipment.
- Troubleshoot and resolve issues involving Windows operating systems, Microsoft 365 applications, user permissions, account access, and device connectivity.
- Deliver white-glove technical support to executives and leadership, demonstrating professionalism, urgency, and discretion.
- Manage user accounts, access, and permissions through Active Directory and related systems.
- Perform hardware deployments, workstation setups, software installations, equipment replacements, and device troubleshooting.
- Troubleshoot and maintain conference room and AV technology, including displays, cameras, microphones, speakers, and conferencing hardware.
- Support collaboration platforms including Microsoft Teams, Zoom, Google Meet, Poly (Polycom), and BYOD meeting room solutions.
- Assist with conference room deployments, upgrades, maintenance, standardization, and lifecycle management.
- Ensure conference rooms and technology are ready for executive meetings, presentations, and company events.
- Track incidents, service requests, and resolutions through ServiceNow.
- Create and maintain technical documentation, knowledge articles, and support procedures.
- Partner with infrastructure, networking, security, and collaboration teams to troubleshoot and resolve more complex technical issues.
What We’re Looking For
- Strong desktop and end-user technical support experience.
- Experience troubleshooting hardware, software, operating systems, and connectivity issues.
- Working knowledge of Windows, Microsoft 365, and Active Directory.
- Experience supporting conference room technology and collaboration platforms.
- Strong customer service and communication skills.
- Ability to work independently and serve as the primary onsite technical resource.
- Professional and comfortable supporting executives and other high-visibility users.
- Strong problem-solving skills with the ability to prioritize and manage multiple support needs.
Preferred Experience
- Level 1 and Level 2 desktop support.
- Executive or white-glove IT support.
- Audio Visual (AV) and conference room technology.
- Microsoft Teams, Zoom, Google Meet, and Poly/Polycom.
- ServiceNow or similar ticketing platforms.
Job Type & Location
This is a Contract to Hire position based out of Appleton, WI.
Pay And Benefits
The pay range for this position is $25.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline
This position is anticipated to close on Oct 27, 2026.
Workplace Type
This is a fully onsite position in Appleton, WI.