Site Supervisor, Newborn Hearing Screen

Full-Time position located onsite at Fort Sanders Regional Medical Center in Knoxville, TN.

Responsibilities

• Direct delivery of newborn hearing screening services; actively perform and document hearing screenings.
• Serve as the on-site technical lead, ensuring high-quality screening practices and supporting real-time workflow needs.
• Maintain accountability to ensure all eligible babies are screened.
• Perform newborn hearing screenings in accordance with clinical protocols and hospital requirements, including weekends and holidays as needed.
• Meet screening expectations set by Hearing Screen Manager.
• Inform Hearing Screen Managers immediately of any hospital issues or missed babies.
• Act as the primary point of contact with parents and ensure scheduling of all follow-up outpatient appointments where appropriate.
• Create schedules to ensure adequate coverage to meet hospital obligations and program requirements; escalate staffing gaps or concerns to the Hearing Screen Manager.
• Review timecards and approve time off requests.
• Participate in Hearing Screen Technician interviews and hiring, as directed by the Hearing Screen Manager.
• Supervise Hearing Screen Technicians and conduct performance evaluations annually.
• Train all new hires and ensure continued training for current team members; monitor KPIs (key performance indicators) and review with team during monthly staff meetings.
• Complete Company and Hospital requirements, including Orientation and Compliance modules as needed.
• Provide real-time technical guidance and support to screening staff; identify and escalate concerns or deviations in protocol.
• Ensure consistent regular onsite visits and meet with hospital leadership, including presenting reports.
• Address team member and hospital concerns to ensure performance expectations are met.
• Maintain screener TB/CPR/training requirements while being credentialed at a minimum of all locations supervised.
• Comply with all company and facility policies and procedures, including appropriate PPE, required vaccinations, and other safety/security protocols, Company and Hospital Orientations, and annual compliance modules.
• Supervise daily state reporting for all team members; complete and present all state and hospital reporting per state guidelines where designated.
• Monitor and review Medical Sponsor reports and ensure timely submission by physician sponsor to adhere to Medical Sponsor Policy.
• Review and reconcile birth stats monthly, utilizing resources as appropriate to resolve any questions/concerns prior to deadlines.
• Monitor Power BI reports for site and Hearing Screen Technician (HST) efficiencies and address as needed.
• Monitor equipment checklist weekly and ensure no parts are swapped out without contacting NATUS.
• Perform other duties as assigned.

Requirements

• High school diploma or general education degree (GED).
• Current CPR Certification or must obtain upon offer.
• Minimum two (2) years of experience as a manager or combination of training and experience.
• Prior experience with newborns and/or in a healthcare setting.
• 1-2 years managing multiple sites (preferred).

Skills

• Excellent written and oral communication skills.
• Excellent customer service skills.
• Ability to manage high stress in a fast-paced environment.
• Computer proficiency and ability to perform accurate data entry.
• Flexibility to work on weekends and national holidays.
• Ability to lift, carry, push/pull up to 50 lbs.

Benefits

• Medical, Dental, Vision, Life, Disability.
• Healthcare FSA, Dependent Care FSA, and HSAs.
• 401k plan and Employee Stock Purchase Program.
• Some benefits are provided at no cost; others require a cost share between employees and the company.
• Voluntary plans available with convenient payroll deductions.

About Us

Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies, and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate, and clinically excellent services to women, babies, and children across the continuum of care, both in hospital settings and office-based practices. The group’s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement, and safety initiatives.