Site Supervisor, Newborn Hearing Screen

We invite you to join us in making a significant impact on the early detection of hearing loss in newborns by overseeing the Newborn Hearing Screen program at multiple sites within your region.

About the role

The Site Supervisor is primarily responsible for the direct delivery of newborn hearing screening services and serves as the on-site technical lead, ensuring high-quality screening practices and supporting real-time workflow needs. Administrative responsibilities are limited and focused on immediate, site-level operational support.

Responsibilities

• Maintain accountability to ensure that all eligible babies are screened.
• Perform newborn hearing screenings in accordance with clinical protocols and hospital requirements, which may include weekends and holidays as needed.
• Meet screening expectations set by Hearing Screen Manager; inform Hearing Screen Managers immediately of any hospital issues or missed babies.
• Be the primary point of contact with parents and ensure scheduling of all follow-up outpatient appointments where appropriate.
• Create schedules to ensure adequate coverage to meet hospital obligations and program requirements; escalate staffing gaps or concerns to the Hearing Screen Manager.
• Review timecards and approve time off requests.
• Participate in Hearing Screen Technician interviews and hiring, as directed by the Hearing Screen Manager.
• Supervise Hearing Screen Technicians and conduct performance evaluations on all technicians annually.
• Train all new hires and ensure continued training for current team members; monitor KPIs (key performance indicators) and review with team during monthly staff meetings.
• Complete Company and Hospital requirements, including Orientation and Compliance modules as needed.
• Provide real-time technical guidance and support to screening staff; identify and escalate concerns or deviations in protocol.
• Ensure consistent regular onsite visits and meet with hospital leadership, including presenting reports.
• Address team member and hospital concerns to ensure performance expectations are met.
• Maintain screener TB/CPR/training requirements while being credentialed at a minimum of all locations supervised.
• Comply with all company and facility policies and procedures, including appropriate PPE, required vaccinations, and other safety/security protocols, Company and Hospital Orientations, and annual compliance modules.
• Supervise daily state reporting for all team members; complete and present all state and hospital reporting per state guidelines where designated.
• Monitor and review Medical Sponsor reports and ensure timely submission by physician sponsor to adhere to Medical Sponsor Policy.
• Review and reconcile birth stats monthly, utilizing resources as appropriate to resolve any questions or concerns prior to deadlines.
• Monitor Power BI reports for site and Hearing Screen Technician (HST) efficiencies and address as needed.
• Monitor equipment checklist weekly and ensure no parts are swapped out without contacting NATUS.
• Perform other duties as assigned.

Requirements

• High school diploma or general education degree (GED).
• Current CPR Certification or must obtain upon offer.
• Minimum two (2) years of experience as a manager or combination of training and experience.
• Prior experience with newborns and/or in a healthcare setting.
• 1-2 years managing multiple sites (preferred).

Skills

• Excellent written and oral communication skills.
• Excellent customer service skills.
• Ability to manage high stress in a fast-paced environment.
• Computer proficiency and ability to perform accurate data entry.
• Flexibility to work on weekends and national holidays.
• Ability to lift, carry, push/pull up to 50 lbs.

Benefits

• Medical, Dental, Vision.
• Life, Disability.
• Healthcare FSA, Dependent Care FSA, and HSAs.
• 401k plan and Employee Stock Purchase Program.
• Some benefits are provided at no cost; others require a cost share between employees and the company.
• Voluntary plans available through convenient payroll deductions.