Site Supervisor, Newborn Hearing Screen

About the role

We invite you to join us in making a significant impact on the early detection of hearing loss in newborns by becoming a Newborn Hearing Screen Site Supervisor. As a Site Supervisor, you will oversee the Newborn Hearing Screen program at multiple sites within your region, serve as the on‑site technical lead, and spend time actively performing and documenting hearing screenings while providing limited administrative support.

Responsibilities

• Perform newborn hearing screenings in accordance with clinical protocols and hospital requirements, which may include weekends and holidays as needed.
• Meet screening expectations set by the Hearing Screen Manager and immediately inform them of any hospital issues or missed babies.
• Where appropriate, act as the primary point of contact with parents and ensure scheduling of all follow‑up outpatient appointments.
• Create schedules to ensure adequate coverage to meet hospital obligations and program requirements; escalate staffing gaps or concerns to the Hearing Screen Manager.
• Review timecards and approve time‑off requests.
• Participate in Hearing Screen Technician interviews and hiring as directed by the Hearing Screen Manager.
• Supervise Hearing Screen Technicians and conduct annual performance evaluations.
• Train all new hires and ensure continued training for current team members; monitor KPIs and review with the team during monthly staff meetings.
• Complete company and hospital requirements, including orientation and compliance modules as needed.
• Provide real‑time technical guidance and support to screening staff; identify and escalate concerns or deviations in protocol.
• Ensure consistent regular onsite visits, meet with hospital leadership, present reports, and address team member and hospital concerns to maintain performance expectations.
• Maintain screener TB/CPR/training requirements while being credentialed at a minimum of all locations supervised.
• Comply with all company and facility policies and procedures, including appropriate PPE, required vaccinations, and other safety/security protocols.
• Supervise daily state reporting for all team members and, where designated, complete and present all state and hospital reporting per state guidelines.
• Monitor and review Medical Sponsor reports and ensure timely submission by physician sponsor to adhere to Medical Sponsor Policy.
• Review and reconcile birth stats monthly, utilizing resources as appropriate to resolve any questions/concerns prior to deadlines.
• Monitor Power BI reports for site and Hearing Screen Technician efficiencies and address as needed.
• Monitor equipment checklist weekly and ensure no parts are swapped out without contacting NATUS.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED.
• Current CPR certification (or must obtain upon offer).
• Minimum two years of experience as a manager, or an equivalent combination of training and experience.
• Prior experience with newborns and/or in a healthcare setting.
• 1‑2 years managing multiple sites (preferred).

Skills

• Excellent written and oral communication skills.
• Excellent customer service skills.
• Ability to manage high stress in a fast‑paced environment.
• Computer proficiency and ability to perform accurate data entry.
• Flexibility to work on weekends and national holidays required.
• Ability to lift, carry, push/pull up to 50 lbs.
• Commitment to take great care of the patient, every day and every way.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Healthcare FSA, Dependent Care FSA, and HSAs.
• 401(k) plan and Employee Stock Purchase Program.
• Some benefits provided