Site Supervisor

About the role

Patient Engagement Advisors (PEA) is seeking a full-time Site Supervisor to work onsite at AdventHealth Zephyrhills and AdventHealth Dade City. Schedule: Standard Business hours and/or hours required to meet essential job responsibilities onsite at AdventHealth Zephyrhills and AdventHealth Dade City. This position will be responsible for both AdventHealth Zephyrhills and Dade City locations, with travel to and between both locations, as needed.

Responsibilities

• Understands, communicates, and achieves Corporate Key Performance Indicators (KPIs).
• Ensures all team members (Lead, Transition Specialists) are properly educated on and are executing all Standard Operation Procedures (SOPs).
• Creates and maintains site specific account plans in Monday.com, including targets/goals, obstacles, current events, and future strategic direction related to the PEA Next Level process.
• Communicates with direct supervisor ongoing obstacles, challenges, successes, team achievements, and client needs.
• Builds and supports a team culture of professionalism through ongoing team communication, collaboration, recognition, and feedback.
• Proactively assists in the planning and organizing of each site’s team member’s day to day operations to execute against overall goals/objectives.
• Participates and supports all ongoing client communication requirements.
• Provides recommendation as to the hiring, firing, advancement, promotion or any other change of status of employees assigned to their site.
• Manages and approves schedule for Lead team members and Transition Specialist (TS) team.
• Supervises overall workflow efficiencies and operations.
• Responsible for onsite technology (ex-iPads, PEA IT support-related matters)
• Ensures team has all necessary tools to effectively perform job duties.
• Responsible for TS performance. Provides performance-based feedback to team members.
• Leads team member huddles.
• Communicates new business opportunities to direct supervisor.
• Participates in hiring process by interviewing TS candidates and onboarding new team members.
• Ensures each Transition Specialist submits “Wow” stories per requested timeframe.
• Develops site TS Lead / TS Senior Lead skills and assigns (when appropriate) responsibilities that allow the Lead to function in a “higher” leader capacity and allow the Supervisor to focus on management requirements.
• Represents PEA with site specific client leadership.

People Management

• Prepares, manages, or approves schedule for Lead team members and Transition Specialist (TS) team.
• Provides leadership over site Lead(s) and TS team members, including call-ins, disciplinary action, performance reviews, paid time off, timecard management and reporting.
• Supervises overall workflow efficiencies and operations.
• Ensures compliance with PEA and hospital-specific policies, procedures, and training.
• Maintains compliance with all PEA and health system security and privacy (physical and electronic) policies in all work settings (onsite, remote, virtual).
• Maintains compliance with procedures for reporting security incidents.
• Maintains compliance with all PEA and health system patient safety and infection control policies.

Qualifications and Requirements

• Education and Experience: High School Education or equivalent required. 2 years of management or supervisory experience strongly preferred. 6 months pharmacy technician or 1-year medical assistant / patient care technician / patient care coordinator / clinic front desk associate / nursing assistant / other healthcare or medical experience required. TS Lead experience required for WFD internal associates. Mission Control TS eligibility: must be in MC TS position for 1 year required, must Exceed Expectations in Next Level, must be in good company standing. Minimum TS 2 required – TS3 preferred for internal associates. Retail experience preferred. Associates and/or Bachelor’s degree will be considered in absence of medical experience.
• Knowledge, Skills and Abilities: Ability to work a flexible and/or rotating schedule, including, but not limited to, nights, weekends, and holidays. Ability to travel from location to location via personal vehicle. Ability to conduct overnight stays as needed. Excellent interpersonal skills: ability to connect with patients/families and multidisciplinary providers in order to build an environment of trust and collaboration. Excellent communication skills allowing for optimal client and team member understanding and engagement. Ability to manage multiple, complex patients and address diverse needs. Participates in a culture that embraces creativity, productivity, communication, professionalism, and learning. Ability to work in a fast-paced, rapidly changing environment. Creative problem-solving abilities; sound judgement and decision-making skills. Consistently maintains a high-level of professionalism; positively reflects the PEA brand/organization, all times, internally among our team and externally to patients and clients.
• Computer Skills: Computer skills required: Microsoft Word, Excel, PowerPoint, and Teams. Web-based tools (including, but not limited to, point of sale, pharmacy information systems, and clinical/EMR systems). Applications on an iPad.

Continuing Education & Compliance

• Ensures compliance with PEA and hospital-specific policies, procedures, and training.
• Maintains working knowledge of specified equipment, services, and supplies available per site.
• Supports ongoing health system and PEA-required training.
• Maintains compliance with all PEA and health system security and privacy (physical and electronic) policies in all work settings (onsite, remote, virtual).
• Policies include and are not limited to: phishing attacks / emails, social engineering, password protections / management practices etc.
• Maintains compliance with procedures for reporting security incidents.
• Maintains compliance with all PEA and health system patient safety and infection control policies.

Key attributes for success in this role

• Strong communication skills and the capacity to work with patients, physicians, pharmacists, case management, and retail personnel with genuine care and empathy.

About PEA

Patient Engagement Advisors (PEA) is changing the way health care is delivered – one patient engagement at a time. If the opportunity to participate in influencing the future of healthcare captures your imagination, we would like to hear from you! Come join our growing team where we empower our team members to "know the patient" ultimately to improve the patient's experience and clinical outcome. PEA Honors and Awards: Recognized three years in a row as one of the fastest growing companies in America by Inc. Magazine. Awarded by The American Business Awards for technology innovation. Recognized in “Most Innovative Companies to Watch” by Silicon Review.

Benefits

Competitive salary and benefits (including Health, Dental, and Vision Insurance, Paid Time Off, 401k, Flex Spending Account, and more)