Site Supervisor

Key Responsibilities

• Supervise all security personnel assigned to their shift across multiple properties.
• Ensure all posts are properly staffed; coordinate coverage for call-offs and emergencies.
• Conduct routine patrols and site inspections to verify officer performance and property security.
• Act as the primary point of contact for all evening shift security operations.
• Provide direct supervision, coaching, and guidance to security officers.
• Ensure officers adhere to post orders, uniform standards, and company policies.
• Address performance issues and document disciplinary actions when necessary.
• Aid in training and onboarding new officers.

Client, Tenant & Visitor Engagement

• Maintain a visible and professional presence throughout all assigned properties.
• Respond to tenant concerns, service requests, and security-related issues promptly.
• Ensure officers provide exceptional customer service to tenants, visitors, and vendors.

Incident Response & Reporting

• Respond to incidents, emergencies, alarms, and disturbances.
• Ensure all incidents are properly documented in detailed, accurate reports.
• Notify management and escalate issues as required.
• Aid in investigations and follow-up actions.

Administrative Duties

• Complete daily activity reports, shift summaries, and incident documentation.
• Assist with timekeeping verification and shift scheduling support.
• Monitor overtime usage and report staffing needs.

Safety & Compliance

• Enforce safety protocols and emergency procedures (fire, evacuation, medical, etc.).
• Ensure compliance with company policies, local regulations, and property standards.
• Identify and report security risks, hazards, or maintenance concerns.