Site Supervisor

Job Requirements

• High school diploma or equivalent
• College work in management, accounting, human resources preferred
• CDL license with appropriate endorsements and state certificates required
• Computer literacy, preferably in MS Office products
• Basic accounting, human resources, customer service and management skills needed
• Excellent written and oral communications ability required
• Ability to speak in public
• Working knowledge of District and/or Parish and school bus operations needed
• Training and recruiting skills required
• Prior management experience in school bus operations is a plus

Responsibilities

• Supervise the driver workforce and coordinate the daily Operations (drivers, routing, and vehicle activities)
• Maintain the highest level of ethical behavior with our customers, fellow employees and the communities we serve
• Conduct field observations and evaluations of driver performance, pickup and drop off location procedure, Passenger management, etc.
• Work with dispatcher, discipline officer, field trip and routing personnel to obtain the required skills and abilities to act independently in their job assignments
• (Perform these tasks where applicable)
• Maintain daily dispatch log including employee check in times, athletic trip schedules, bus & driver daily assignments so that anyone can look at the dispatch log and know who drove which route on which day
• Instruct all staff on use of incident form and process including immediately notifying the General Manager, District and/or Parish contact, school site contact in instances involving any injury, fight or assault of any kind, claim of inappropriate employee behavior, or anything of a sexual nature
• Establish employee check-in and checkout times and schedules; examine and review exceptions and monitor on time performance
• Follow up on employee attendance policies including counseling, warnings and recommending suspensions or terminations to the manager per company policy
• Manage all employee and customer complaints using location incident reports and process
• Supervise compliance of DS Bus policies, and administer counseling and written warnings
• Recommend employee terminations and discipline actions to the General Manager
• Work with safety and training department to identify safety issues, unsafe stops, etc. that need to be addressed
• Work with safety personnel on safety meeting content and attend each safety meeting and be involved as needed
• Cook off bus cleanings and monitor interior cleanliness
• Develop and maintain an efficient routing system using approved software
• Drive a school bus and other vehicles safely and efficiently, as required
• Prepare accurate information for timely state reporting
• Aid with telephone, driver, and customer contact as needed
• May complete other special projects and/or other duties as assigned
• Input of work orders/invoices/mileages into company maintenance software
• Follow processing protocol to ensure maintenance records are accurate, complete, and timely
• Aid manager and other departments with written correspondence and other reporting requirements as needed
• Aid manager in adhering to the locations purchasing and cost control measures
• Assist in administrative duties including assisting manager in ordering office supplies, office machine maintenance & repair, staying within budget parameters and preparing outgoing mail/deliveries

Competencies

• Ability to communicate clearly and effectively, both orally and in writing, with emphasis on oral communications skills
• Interact with a diverse group of individuals in a courteous and tactful manner, and establish and maintain effective working relationships
• Prioritize and multi-task; ability to work accurately and frequently under pressure and with interruptions
• Work independently and in a team situation
• Handle problems and stressful situations tactfully and apply pro-active problem-solving skills
• Maintain confidentiality
• Supervisory Responsibility - Supervisory experience preferred; specifically experience supervising a driver workforce

Work Environment

• Modern office procedures, practices and computer equipment and programs
• Physical Demands - Be able to tolerate heat, diesel fuel fumes, odors, and moderate dust conditions
• Position Type/Expected Hours of Work - Work evenings or weekends as required