Site Supervisor

Amentum is seeking a Site Supervisor for an Applicant Support Center (ASC) in Syracuse, NY.

About the role

The Site Supervisor oversees the overall operational aspects of an assigned ASC location, including administration, property control, logistics, facility maintenance, safety, security, customer service, daily production, and staffing.

Responsibilities

• Supervises staff consisting of Biometrics Technician(s) (BT), Receptionist, and/or Tiger Team BTs, if assigned.
• Reports directly to Regional and/or Deputy Regional Manager.
• Oversees and monitors all Biometrics capture, IDP, and Biometrics processes by observation and/or participation.
• Manages staff scheduling to maximize the ASC’s designated capacity.
• Prepares and submits timely and accurate reports, including:
  • Weekly Production Report and Customer Service Reporting (Management Control System)
  • Employee timesheets, training records, and evaluations
  • Quarterly inventory of Government Furnished Property (GFP)
  • Application Support Center Incident Reports (AIR)
  • Other documents as necessary or requested
• Conducts training for all new ASC personnel using the Standard Operating Procedure (SOP) and other training tools.
• Provides leadership, guidance, motivation, and career development assistance to ASC employees.
• Ensures adherence to company and Program workplace policies.
• Utilizes an Employee Contact Record to conduct periodic counseling and coordinates with Regional Management and PMO HR on resolution of personnel behavior or performance issues.
• Maintains close coordination with the Regional Managers and Operations Coordinator.
• Maintains a professional and cooperative relationship with the USCIS Manager and all other USCIS personnel.
• May perform IDP duties if assigned, after receiving Final Suitability Clearance and completing training.
• Performs Biometrics Technician, Receptionist, and IDP functions as needed.
• Able to perform all reception and administrative duties of the Receptionist and may act as a substitute.
• Maintains necessary supply levels and manages supply costs for efficient and continuous operation of the ASC.
• Maintains all documents and records required for the administration of the ASC.
• Submits timely recruiting and employment documents as required.
• Performs other related duties as assigned or requested.

Requirements

• High School Diploma or equivalent.
• Must be able to obtain and maintain facility credentials/authorization (US Citizenship required for facility credentials at this location).
• 2-3 years of relevant experience such as customer service, administrative support, or call center, with at least 1 year in a supervisory role or a minimum of 1 year experience at an Applicant Support Center.
• Must be able to stand or walk 70% to 75% of each shift while engaged in repetitive motions.
• Must successfully complete all required training upon being hired.

Preferred Qualifications

• Valid Driver’s License (may be required for mobile routes).

Pay

$19.00 per hour. The compensation range or hourly rate listed is a good-faith estimate at the time of posting. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.