Site SA Assistant

About the role

Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. The Site Systems Administrator (SA) Assistant provides on-site SA services to specific offices throughout the United States to manage assets and operations supporting the customer’s mission to deliver IT services to Department of State users enterprise-wide.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, reflecting the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

• Work with the SA lead to manage the installation, maintenance, and proactive monitoring of hardware (servers, network switches, routers, workstations, hard drives, driver license readers, barcode readers, printers, digital scanners, etc.) and all customer applications (e.g., Active Directory, System Center Configuration Manager/Post Administration Tool, Travel Document Issuance System, Passport Records Imaging System Management, Automated Cash Register System, and other locally installed CA applications).
• Manage security and vendor patches, updates, vSphere Installation Bundles (VIBs), and Oracle/SQL databases.
• Enforce security controls in alignment with DoS policies, including AD administration (user accounts/privileges), vSphere/OS remediation, and security compliance tools.
• Ensure the confidentiality, integrity, availability, efficiency, and effectiveness of systems, software, hardware, and data.
• Provide technical support for testing and evaluation, and execute regular data backups, restores, and purging procedures to ensure data availability.
• Coordinate hardware/software upgrades, consolidations, and equipment retirements.
• Log, manage, and resolve all incidents and service requests in the Ticket Management System (currently ServiceNow).
• Initiate, track, and document all configuration changes for hardware, software, and permissions.
• Monitor system performance for anomalies.
• Maintain current site topology diagrams, system configurations, and comprehensive technical documentation.

Requirements

• 2+ years of relevant experience.
• Associate’s degree or equivalent.
• Secret Security Clearance.

Preferred Qualifications

• CompTIA A+, Sec+, or ITIL 4 Foundation Certification(s).

Physical Requirements

• Sitting for long periods.
• Standing for long periods.
• Ambulate throughout an office and between several buildings.
• Stoop, kneel, crouch, or crawl as required.
• Repeatedly lift and carry weight up to 40 pounds.
• Travel by land or air transportation (10%).

Pay

Base salary range: $71,440 – $110,580 per year. Actual salaries may vary based on factors including work location, skills, experience, government contractual requirements, and performance. This range is one component of Empower AI’s total compensation package.