Site SA Assistant

About the company

Empower AI delivers AI solutions tailored for government agencies, enabling federal leaders to enhance workforce potential and drive meaningful transformation. Headquartered in Reston, Va., the company leverages over three decades of experience addressing complex challenges in Health, Defense, and Civilian missions. The Empower AI Platform® offers a practical, sustainable path for clients to achieve transformation aligned with their identity, operations, and resources, resulting in a more creative and productive government workforce. Empower AI is recognized as a 2024 Military Friendly Employer, reflecting its commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

• Assist the Site Systems Administrator (SA) lead in managing the installation, maintenance, and proactive monitoring of hardware (servers, network switches, routers, workstations, hard drives, driver license readers, barcode readers, printers, digital scanners, etc.) and customer applications (e.g., Active Directory, System Center Configuration Manager/Post Administration Tool, Travel Document Issuance System, Passport Records Imaging System Management, Automated Cash Register System, and other locally installed CA applications).
• Manage security and vendor patches, updates, vSphere Installation Bundles (VIBs), and Oracle/SQL databases.
• Enforce security controls in alignment with Department of State (DoS) policies, including AD administration (user accounts/privileges), vSphere/OS remediation, and security compliance tools.
• Ensure the confidentiality, integrity, availability, efficiency, and effectiveness of systems, software, hardware, and data.
• Provide technical support for testing and evaluation, and execute regular data backups, restores, and purging procedures to ensure data availability.
• Coordinate hardware/software upgrades, consolidations, and equipment retirements.
• Log, manage, and resolve all incidents and service requests in the Ticket Management System (currently ServiceNow).
• Initiate, track, and document all configuration changes for hardware, software, and permissions.
• Monitor system performance for anomalies.
• Maintain current site topology diagrams, system configurations, and comprehensive technical documentation.

Requirements

• Minimum of 2 years of relevant experience.
• Associate’s degree or equivalent.
• Active Secret Security Clearance.

Preferred Qualifications

• CompTIA A+, Sec+, or ITIL 4 Foundation Certification(s).

Physical Requirements

• Ability to sit or stand for long periods.
• Ability to ambulate throughout an office and between several buildings.
• Ability to stoop, kneel, crouch, or crawl as required.
• Ability to repeatedly lift and carry up to 40 pounds.
• 10% travel by land or air transportation.