Site Reliability Engineer-Sunnyvale

About the role

The Cloud Intelligence Group SRE (Site Reliability Engineering) Team ensures the stability of production environments, enterprise-grade cloud data reliability, and service continuity. The team's objective is to guarantee uninterrupted business operations for cloud-based customers and achieve availability exceeding 99.99%.

Objectives

The team aims to establish a systematic stability assurance framework that integrates technology and management, including:

• Developing stability standards and metrics covering robust architecture, R&D quality, release management, and production environment operations
• Embedding stability into Alibaba Cloud's technical R&D system
• Driving major stability governance campaigns such as full-stack disaster recovery, phased change rollout, the 1-5-10 emergency response mechanism (1-minute alerting, 5-minute triage, 10-minute recovery), and financial-loss prevention
• Rapidly and continuously mitigating stability risks
• Building a stability-focused technical platform with capabilities for unattended change management, red/blue team drills, emergency collaboration, risk and vulnerability inspection, and monitoring/alerting
• Simplifying stability engineering through automation and tooling
• Executing production incident management including emergency response, cross-team coordination, root cause analysis, rapid recovery, and post-incident reviews to drive systemic improvements
• Ensuring stability for large-scale customer events such as Olympics and customer business peak periods
• On-call responsibilities responding to customer issues within Service Level Agreement (SLA) timeframes, resolving problems proactively, and enhancing customer experience

Responsibilities

• Daily operations and maintenance of applications, databases, and middleware, as well as troubleshooting and answering customer inquiries
• Collaborating with R&D to develop critical support plans based on customer business requirements during peak periods, including preparation during the standby period, on-duty support during critical periods, and post-standby review

Requirements

• Degree in Computer Science or related field
• 3 years of experience as a Site Reliability Engineer (SRE) or above
• Proficiency with Linux environments or cloud infrastructure
• Exceptional system diagnostic and problem-solving skills
• Strong teamwork spirit and ability to work well under pressure

Preferred qualifications

• In-depth understanding of Kubernetes or monitoring systems
• Expertise in programming languages such as Golang, Python, or Java
• Experience in designing and implementing distributed systems

Pay

$104,400 – $171,000/year