Site Reliability Engineer - Disaster Recovery & Business Continuity

About the role

The Site Reliability Engineer (SRE) plays a crucial role in ensuring the reliability, scalability, and performance of CRA’s critical business services across on-premises and cloud environments. This role integrates software engineering and operations practices to automate manual tasks, enhance service observability, and foster a culture of continuous improvement through post-incident learning.

Responsibilities

• Hands-on System Engineering experience with core enterprise infrastructure platforms and services, including Windows Server, VMware vSphere, VMware Site Recovery Manager (SRM), SAN technologies, and the Rubrik ecosystem, understanding dependencies, recovery workflows, and failure modes across on-premises and cloud environments.
• Service Ownership & Reliability Targets: Partner with service owners to define and maintain service level indicators (SLIs) and service level objectives (SLOs) for availability, latency, and performance; track error budgets and reliability risk.
• Observability: Implement and continuously improve monitoring, logging, alerting, and dashboards to provide actionable, symptom-based signals and reduce mean time to detect/respond (MTTD/MTTR).
• Blameless Postmortems & Continuous Improvement: Facilitate post-incident reviews, identify root causes and contributing factors, and drive remediation items to completion; standardize learnings into runbooks and operational practices.
• DR Testing Program Build-Out: Design and launch a scalable DR testing program (scope, test types, cadence, success criteria, and evidence capture) in partnership with application, infrastructure, and security teams; maintain runbooks and lead regular tabletop and technical recovery exercises to validate RTO/RPO assumptions and improve recoverability.
• DR Readiness: Contribute to reliability architecture and disaster recovery readiness for key services, including dependency mapping, recovery testing inputs, and validation of recovery procedures.
• Cross-Functional Collaboration: Work day-to-day with infrastructure, network, cloud, security, and application teams to improve operational excellence, reliability culture, and shared ownership of production outcomes.

Requirements

• Experience operating and improving reliability of production services (on-prem and/or cloud), including incident response, operational readiness, and service ownership.
• Working knowledge of SRE concepts and practices such as SLIs/SLOs, error budgets, monitoring/alerting strategy, and blameless postmortems.
• Experience with observability tooling and practices (logs, metrics, tracing, dashboards) and using data to drive reliability and performance improvements.
• Experience with disaster recovery orchestration and recovery testing using VMware Site Recovery Manager (SRM) and Azure Site Recovery (ASR) (or similar public cloud DR services).
• Proven experience building and operating a DR testing program, including dependency mapping, test planning, coordination across stakeholders, execution of tabletop and technical failover tests, documentation of results, and tracking remediation actions to closure.
• Strong cross-functional communication and teamwork skills; comfortable partnering with engineering, security, and operations teams to drive shared outcomes.
• Ability to document and standardize operational procedures (runbooks), participate in on-call rotations, and manage multiple priorities in a fast-moving environment.

Qualifications

• Proven experience in system engineering and operations.
• Knowledge of SRE principles and practices.
• Experience with monitoring, logging, and alerting tools.
• Understanding of disaster recovery strategies and technologies.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration abilities.

Skills

• Experience with Windows Server, VMware vSphere, VMware SRM, SAN technologies, and Rubrik ecosystem.
• Proficiency in observability tools and practices.
• Knowledge of disaster recovery orchestration and recovery testing.
• Experience with cloud technologies and disaster recovery services.
• Strong cross-functional collaboration skills.
• Ability to document and standardize operational procedures.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance; 401(k) retirement plan with employer match; life and disability insurance; paid time off (vacation, sick leave, holidays); paid parental leave; wellness programs and employee assistance resources; and commuter benefits.

Pay

A good-faith estimate of the annual base salary range for this position is $130,000 - $150,000. Stating pay within this range may vary based on factors such as education level, experience, skills, geographic location, market conditions, and other qualifications of the successful candidate. This position may be eligible for additional bonus incentive compensation.

Schedule

CRA offers a flexible work schedule, with a minimum requirement of 3 to 4 days a week spent in the office (which may include traveling to another CRA office or to client meetings), with specific days determined in coordination with your practice or team.