Site MES IT Coordinator / MES Production Support Lead

Job Summary

We are seeking a Site MES IT Coordinator / MES Production Support Lead to support MES implementation, go-live activities, hypercare, and steady-state production support at a manufacturing site in St. Louis, MO.

Key Responsibilities

• Act as the primary site-level IT coordinator and governance contact for MES implementation and support activities.
• Cookordinate MES lifecycle activities including requirements gathering, design, build, testing, training, go-live, hypercare, and steady-state support.
• Drive clarity in MES requirements by capturing site feedback, process gaps, user needs, and local constraints.
• Support business process reengineering and alignment with the global MES template and standard operating procedures.
• Track site-level MES actions, risks, issues, dependencies, decisions, and readiness activities.
• Cookordinate with Operations, Quality, MSAT, Validation, IT, Infrastructure, ERP, vendors, offshore development teams, and support teams.
• Support site readiness activities including user access, shopfloor devices, printers, scanners, terminals, interfaces, and connectivity.
• Log, track, and escalate MES incidents/issues with clear business impact, priority, and required details.
• Cookordinate L2/L3 production support activities, critical escalations, RCA completion, and implementation of permanent fixes.
• Maintain knowledge base articles, support documentation, SOPs, work instructions, user guides, and training materials.
• Create and publish monthly support performance reports, KPIs, trend analyses, and service metrics for stakeholders.

Required Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Technology, Life Sciences, or a related field; equivalent experience considered.
• 10+ years of experience in MES implementation, site IT coordination, or MES production support in manufacturing environments.
• Strong functional and technical understanding of MES applications, interfaces, user access, infrastructure, shopfloor devices, and support processes.
• Experience with business process reengineering, process alignment, requirements clarification, and translating site needs into MES requirements.
• Hands-on experience managing production support incidents, problem management, RCA, escalation management, and SLA adherence.
• Experience working with distributed and offshore teams across multiple time zones.
• Strong communication, stakeholder management, presentation, and interpersonal skills.
• Ability to prioritize workload and provide timely, accurate resolution of MES support issues.

Preferred Qualifications

• Experience in life sciences or pharmaceutical manufacturing environments.
• Understanding of CSV (Computer System Validation) expectations and regulated manufacturing processes.
• Experience supporting enterprise customers and coordinating with third-party vendors and hosting providers.
• Knowledge of Agile methods, operating systems, software platforms, and integrated development environments (IDEs).
• Prior UST experience is preferred.

Must-Have Skills

• MES implementation and production support.
• MES functional and technical knowledge.
• Incident management, problem management, RCA, and escalation management.
• Requirements gathering and business process alignment.
• Site IT coordination and stakeholder management.
• Infrastructure, interfaces, user access, and shopfloor device support.
• Life sciences or regulated manufacturing experience.