Site Manager, U.S. Army - Flight School Next

Permanent location: Fort Rucker, Alabama, co-located with the U.S. Army Flight School Next (FSN) M1 Team. Initial 6-month hybrid assignment at Robinson Helicopter Company Headquarters, Torrance, California.

About the role

The Flight School Site Manager leads Robinson Helicopter Company’s (RHC) day-to-day on-site customer success operations for the U.S. Army Flight School Next (FSN) program at Fort Rucker, Alabama. As the senior RHC on-site leader, this role owns local execution, ensures fleet availability, parts flow, customer satisfaction, and safe, mission-ready sustainment of the training aircraft. The Site Manager directly supervises the on-site Technical Support Representative and Fleet Sustainment & Spares Coordinator and serves as the primary escalation point for maintenance and supply issues affecting fleet readiness.

Responsibilities

• Lead day-to-day RHC site operations for Flight School Next at Fort Rucker.
• Ensure fleet availability and aircraft readiness to meet Army training requirements.
• Oversee safe, compliant execution of maintenance, sustainment, and parts support activities.
• Manage site schedules, resources, and daily operational priorities across the technical and spares functions.
• Directly supervise, develop, and evaluate the on-site Technical Support Representative and Fleet Sustainment & Spares Coordinator.
• Set priorities and coordinate workload across the maintenance-support and parts-coordination functions.
• Serve as the primary escalation point for AOG events, technical issues, and supply shortfalls.
• Conduct performance management, coaching, and professional development for direct reports.
• Foster a safety-first, team-oriented culture within the co-located M1 environment.
• Ensure personnel are trained, equipped, and staffed to meet mission requirements.
• Serve as the senior RHC day-to-day on-site point of contact for the customer at Fort Rucker.
• Support operational readiness reviews and fleet health assessments.
• Ensure timely resolution of customer issues affecting flight training operations.
• Coordinate with the VP and/or Director, Business Development on customer engagement at the site.
• Coordinate with the RHC Program Manager on cost, schedule, and performance at the site level.
• Interface with RHC engineering, product support, logistics, supply chain, customer success, business development, and program management teams.
• Consolidate site reporting from the Technical Support Representative and Spares Coordinator.
• Initiate operational changes to improve cost of operation and customer satisfaction.
• Prepare site status reports, readiness updates, and customer briefings.
• Maintain site records, documentation, and configuration management compliance.
• Track, monitor, and report on Key Performance Indicators (KPIs) including fleet availability, AOG response, component overhaul completion rates, and part fill rates.

Requirements

• Bachelor’s degree in aviation, engineering, business, or related field.
• 7+ years of site, maintenance, or operations management experience, preferably in aviation or defense, including direct supervision of technical and/or logistics personnel.
• Experience in a rotary-wing flight training or aircraft sustainment environment preferred.
• Minimum 5 years experience maintaining or supporting Robinson helicopters preferred.
• Demonstrated leadership of technical and customer-facing teams, including performance management of direct reports.
• FAA Mechanic certificate with Airframe & Powerplant (A&P) ratings preferred.
• Strong customer service, organization, and risk management skills.
• Demonstrated strong and effective verbal, written, and interpersonal communication skills.
• Proficient with Microsoft Office suite, Jira, ERP and maintenance/ticketing applications.
• Must be able to work onsite at Fort Rucker, including hangar and flight line environments. Work hours are assigned by business needs Monday through Friday; occasional weekend work may be required based on maintenance and operational demand.
• U.S. Citizenship required.
• Possess current passport.

Pay

$120,000–$140,000 (dependent on experience and qualifications).

Schedule

• Permanent travel: up to 25%.
• First 6 months travel: up to 75%.