Information Technology Site Manager: Flight School Next - Ozark, AL

What You'll Be Doing

• Ensure reliable performance and availability of onsite IT systems and services.
• Support the stability of onsite network operations by coordinating issue resolution across internal IT teams and external vendors and by following standard IT service and escalation processes.
• Act as the onsite escalation point for major incidents and remain engaged in resolution activities until issues are closed.
• Oversee onsite third party support resources and collaborate with core IT teams to maintain smooth daily operations, ensuring vendors meet service expectations and escalating issues when needed.
• Provide leadership to the onsite IT team by setting expectations, enabling strong customer service practices, supporting day-to-day operational needs, and prioritizing resources during periods of high demand.
• Partner with program leadership to understand operational needs and ensure technology solutions effectively support business requirements.
• Build strong, collaborative relationships across the program and larger IT organizations to ensure alignment, transparency, and shared commitment to business goals.
• Support the strategic alignment of IT objectives with program requirements by contributing to planning activities, communicating priorities, and tracking progress against agreed upon goals.
• Participate in regular engagements with program stakeholders to review performance, share feedback, and align on future needs and initiatives.
• Proactively monitor program needs and technology performance, stay current on relevant industry trends, and recommend improvements to support ongoing operational success.

What You Need to Be Successful

• Bachelor's degree in Information Technology, Management Information Systems, Business or related degree is required.
• 5+ years of experience in IT supporting enterprise hardware, networks, and end-user technologies is required.
• Effectively manage direct reports.
• Ability to build working relationships with other IT managers (Peers).
• Interacts with Bell business leaders to provide solutions that solve business problems.
• Demonstrated ability to lead a project to on-time completion.
• Strong communication, leadership, and prioritization skills with the ability to influence across technical and business teams.
• Ability to adapt to a dynamic, rapidly changing business and technical environment is required.
• Prior experience managing small teams, preferred.
• Experience working in aviation, aerospace, or high-tempo operational environments is preferred.
• Experience with SAP, Maintenance Repair & Overhaul (MRO) Software is preferred.

What We Offer You In Return

• 5x8 work schedule
• 80 hours of Personal Time Off (PTO)
• 120 hours Vacation time
• 12-13 paid holidays per year
• 6 weeks parental leave
• Tuition reimbursement
• Competitive salary
• Comprehensive health insurance
• Access to more than 11 Employee Resource Groups