Information Technology Field Technician
Catholic Charities of the Archdiocese of Chicago · Matteson, IL · 2 wk ago
On-siteInformation TechnologyFull-time
Job Responsibilities
- Provide onsite and remote technical support for end users.
- Proactively recommends end user software and hardware replacements.
- Responsible for training all new field technicians on their day-to-day activities and proper procedures within I/T.
- Work with external stakeholders as needed.
- Responsible for the relocation of equipment for the users as users or departments are moved around to various locations.
- Is the subject matter expert for the field technicians.
- Responsible for their assigned site(s) equipment to make sure that it is up to date and in working order and proactively performs quality control checks at their assigned site(s).
- Maintain and process all tickets in their queue within I/T service levels.
- Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.
Other Requirements
- Comply with program and/or requirements related to: Background check, DMV check.
- Driver's license, Automobile insurance.
Education and Experience Requirements
- Minimum Associate's Degree (AA) or equivalent IT training, 1-3 years relevant experience.
- Preferred Bachelor's Degree in Arts/Sciences (BA/BS) in a related field of study, 3-5 years relevant experience.
Certifications and Licensure
- Minimum A+ Certification, Microsoft Certified.
Benefits
- Full-time employees with a competitive benefits package, including:
- BlueCross/Blue Shield EPO/PPO Health Insurance
- Dental and Vision Insurance
- Employer-Paid Life, Short-Term, and Long-Term Disability Insurance
- Paid Parental Leave
- PTO, Sick Time, and 15 Paid Holidays
- 403(b) Retirement Savings Plan
- Employee Assistance Programs (EAP)
- Tuition Reimbursement
- Professional Development Opportunities and Service Awards
- Additional Voluntary Benefits