IT Field Technician

About the role

Hogsalt is looking for a full-time IT Field Technician to join their team. The position involves providing on-site support by installing, maintaining, and troubleshooting hardware, software, and networks at their restaurant locations.

Responsibilities

• Physically install, mount, and configure workstations, POS terminals, printers, scanners, and peripheral devices.
• Perform on-site cabling work, including running cable when required, labeling cables, patch panels, and network drops.
• Diagnose and resolve hardware, software, and network problems.
• Provide ongoing IT support and training across various disciplines to all members of the organization.
• Provide "night and weekend" emergency on-call availability.
• Maintain and coordinate communication with Third Party Integrations.
• Manage user accounts, permissions, and access rights for various systems (e.g., Active Directory, cloud services).
• Set up, maintain, and troubleshoot network infrastructure components (e.g., Wi-Fi access points, switches, firewalls).
• Be comfortable with networking installation and tools as well as hands-on troubleshooting (pulling cat6 cable, terminating cables, testing for faults, etc).
• Manage and maintain inventory of IT assets, including hardware and software licenses.
• Avoid system upgrades, patches, and deployment projects.
• Ensure compliance with data security and privacy policies.

Requirements

• Minimum of 2-3 years of IT experience.
• Experience with Unifi and Cisco Meraki Networking is preferred.
• Valid driver's license and personal vehicle required.
• Able to be onsite 5 days a week and available for weekend on-call shifts.
• Experience with TOAST POS is preferred.

Qualifications

• Valid driver's license and personal vehicle required.

Skills

• Networking installation and troubleshooting skills.
• Hands-on experience with IT support and training.
• Ability to manage and maintain IT assets.
• Knowledge of data security and privacy policies.

Benefits

• Partially subsidized medical, dental, vision, life insurance.
• 401(k) program.
• Commuter benefits.
• Dining discounts and rewards.
• Vested paid time off.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.