Information Technology Site Manager: Flight School Next - Ozark, AL

Description

We are pioneers. We were the first to break the sound barrier and design the first functional jetpack. We were aboard NASA’s first lunar mission and brought advanced tiltrotor systems to market. Today, we are defining the future of on-demand mobility. At Bell, we are proud to be an iconic company with superb talent, rapidly creating novel and coveted vertical lift experiences.

About the role

Bell Flight has an opening on our IT team for an onsite IT Site Manager to join our team in Ozark, Alabama. In this role, you will be primarily supporting Flight School Next program at Bell. You should be comfortable executing in a fast-paced environment, contributing to innovative solutions, demonstrate leadership and technical competence. As a manager, you should feel comfortable collaborating regularly with Bell’s business leaders to understand how you can advance Bell’s business by delivering software solutions.

Responsibilities

• Ensure reliable performance and availability of onsite IT systems and services.
• Support the stability of onsite network operations by coordinating issue resolution across internal IT teams and external vendors and by following standard IT service and escalation processes.
• Act as the onsite escalation point for major incidents and remain engaged in resolution activities until issues are closed.
• Oversee onsite third party support resources and collaborate with core IT teams to maintain smooth daily operations, ensuring vendors meet service expectations and escalating issues when needed.
• Provide leadership to the onsite IT team by setting expectations, enabling strong customer service practices, supporting day-to-day operational needs, and prioritizing resources during periods of high demand.
• Partner with program leadership to understand operational needs and ensure technology solutions effectively support business requirements.
• Build strong, collaborative relationships across the program and larger IT organizations to ensure alignment, transparency, and shared commitment to business goals.
• Participate in regular engagements with program stakeholders to review performance, share feedback, and align on future needs and initiatives.
• Proactively monitor program needs and technology performance, stay current on relevant industry trends, and recommend improvements to support ongoing operational success.

Qualifications

• Bachelor's degree in Information Technology, Management Information Systems, Business or related degree is required.
• 5 years of experience in IT supporting enterprise hardware, networks, and end-user technologies required.
• Effectively manage direct reports.
• Ability to build working relationships with other IT managers (Peers).
• Interacts with Bell business leaders to provide solutions that solve business problems.
• Demonstrated ability to lead a project to on-time completion.
• Strong communication, leadership, and prioritization skills with the ability to influence across technical and business teams.
• Ability to adapt to a dynamic, rapidly changing business and technical environment is required.
• Prior experience managing small teams, preferred.
• Experience working in aviation, aerospace, or high-tempo operational environments is preferred.
• Experience with SAP, Maintenance Repair & Overhaul (MRO) Software is preferred.

What We Offer You

• 5x8 work schedule
• 80 hours of Personal Time Off (PTO)
• 120 hours Vacation time
• 12-13 paid holidays per year
• 6 weeks parental leave
• Tuition reimbursement
• Competitive salary
• Comprehensive health insurance
• Access to more than 11 Employee Resource Groups
• And so much more

Contingent Hiring Notice

Bell may issue conditional job offers that depend on Government contract award, funding, contract execution, and required approvals. If the Government does not award or fund the contract, cancels the solicitation, or stops contract execution, all contingent offers automatically become void.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company

Bell Textron Inc.

Primary Location

US-Alabama-Ozark

Job Function

Information Technology

Schedule

Full-time

Shift

First Shift

Travel

Yes, 10 % of the Time

Relocation

Unavailable