Site Manager, Service Hub Operations & Aircraft Maintenance (NJUS)

About the role

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. The Site Manager, Service Hub Operations & Aircraft Maintenance will have direct responsibility for delivering mission-ready aircraft at their Service Hub, including oversight of maintenance planning, execution, and return to service at Service Hub locations. This will be accomplished through the various internal team members and external vendors who comprise the Service Hub onsite team.

Responsibilities

• Responsible for performance of multiple teams and suppliers who deliver mission-ready aircraft for use by the operation, in compliance with all goals, SLAs, laws, and regulations.
• Partner with and influence the MRO supply chain's achievement of SLAs and performance goals for unscheduled and line maintenance, interior repair/restoration, and cabin cleanliness and stocking.
• Oversee all aspects of aircraft management within the Service Hub, including safety and performance goals.
• Oversee unscheduled and line maintenance through management of staff and suppliers at the Service Hub.
• Maintain a local presence and accessibility for team members on all shifts.
• Monitor and analyze performance metrics and other data daily to ensure business goals and supplier SLAs are being met; adjust plans, communicate changes, and follow through with all levels in the organization.
• Use innovation to deliver improvements in safety, service, and financial targets as defined in NetJets' 20/20 Flight Plan or current goals and objectives.
• Ensure significant business relationships with suppliers are maintained at the local level, working with other NetJets functions such as Procurement.
• Focus on delivering improvements among all suppliers in the areas of safety, quality, cost, and on-time performance.
• Keep the operation informed and partner with the Maintenance Control Center, Line Planning Group, Quality Control, Quality Assurance, Maintenance Training, and Operations Scheduling.

Education

• Bachelor's in Aviation Management or Supply Chain and Logistics

Certifications and Licenses

• FAA Airframe & Powerplant (A&P)

Requirements

• 10+ years of experience

Core Competencies

• Service-Oriented
• Curiosity
• Collaboration
• Adaptability
• Strives For Positive Results
• Knowledge

Knowledge, Skills, Abilities and Other (KSAOs)

• Focused on aircraft safety, quality, and reliability; well versed in the regulatory requirements associated with operating a large fleet of aircraft (preferably in a Part 135 operation).
• In-depth understanding of business aviation and aircraft maintenance supply chains with recent field maintenance experience supporting business jet aircraft.
• Adept at building strong, professional relationships to meet goals and objectives.
• Adept at developing a climate that fosters teamwork, personal growth, and open communication.
• Critical thinker with demonstrated ability to develop and execute strategies that achieve company goals and supplier SLAs.
• Business acumen with understanding of performance metrics and executing plans to improve those metrics in coordination with the Regional Director.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies and local airport committees.
• Develops and utilizes positive relationships with FBOs, vendors, airport operations, and aviation neighbors to execute the mission and enhance the NetJets brand.
• Strengthens the NetJets brand by collaborating with maintenance providers both in and out of our network, customers, regulatory officials, and employees; enforcing ethical business practices.
• Understands that a “Mission Ready” aircraft is one that is properly stocked, cleaned/detailed, on its launch spot with all maintenance complete and MEL/deferrals cleared for a seamless owner and flight crew experience each morning.
• Has an entrepreneurial spirit to develop their Service Hub as if they were the proprietor.
• Ability to travel on an "as necessary" basis to assist other regional service hub sites occasionally, attend training events, and visit other local airports and providers.
• NetJets operates 24/7/365 and all employees are expected to work the shift necessary to accomplish the mission.

Benefits

• Medical, Dental, and Vision benefits with access to robust networks of nationwide providers
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support