MDW Site Manager, Service Hub Operations & Aircraft Maintenance (NJUS)

About the role

The Site Manager, Service Hub Operations & Aircraft Maintenance will have direct responsibility for delivering mission-ready aircraft at their Service Hub, including oversight of maintenance planning, execution, and return to service at Service Hub locations. This role involves close partnerships with NetJets Return to Service Specialists, Service Hub Supply Chain Coordinators, and Service Representatives.

Responsibilities

• Responsible for performance of multiple teams and suppliers who deliver mission-ready aircraft in compliance with all goals, SLAs, laws, and regulations.
• Partner with and influence the MRO supply chain to achieve SLAs and performance goals for unscheduled and line maintenance, interior repair/restoration, and cabin cleanliness and stocking.
• Oversee all aspects of aircraft management within the Service Hub, including safety and performance goals.
• Manage unscheduled and line maintenance through staff and suppliers at the Service Hub.
• When performing airworthiness or maintenance-related functions, operate under the supervision of the NJA Director of Maintenance.
• Lead and develop Service Hub vendors and staff to improve performance, modeling the 20/20 Flight Plan.
• Maintain a local presence and accessibility for team members on all shifts.
• Monitor and analyze performance metrics daily to ensure business goals and supplier SLAs are met; adjust plans and communicate changes as needed.
• Drive innovation to improve safety, service, and financial targets as defined in NetJets' 20/20 Flight Plan.
• Maintain significant business relationships with suppliers at the local level, collaborating with other NetJets functions (e.g., Procurement).
• Focus on delivering improvements among all suppliers in safety, quality, cost, and on-time performance.
• Keep the operation informed and partner with the Maintenance Control Center, Line Planning Group, Quality Control, Quality Assurance, Maintenance Training, and Operations Scheduling.
• Develop and utilize positive relationships with FBOs, vendors, airport operations, and aviation neighbors to execute the mission and enhance the NetJets brand.
• Strengthen the NetJets brand by collaborating with maintenance providers, customers, regulatory officials, and employees while enforcing ethical business practices.
• Ensure a "Mission Ready" aircraft is properly stocked, cleaned, detailed, and on its launch spot with all maintenance complete and MEL/deferrals cleared for a seamless owner and flight crew experience.
• Travel as necessary to assist other Regional Service Hub sites, attend training events, and visit local airports and providers.

Requirements

• Bachelor’s degree in Aviation Management or Supply Chain and Logistics.
• FAA Airframe & Powerplant (A&P) certification.
• 10+ years of experience in aviation, preferably in a Part 135 operation.

Skills

• Focused on aircraft safety, quality, and reliability, with strong knowledge of regulatory requirements for operating a large fleet of aircraft.
• In-depth understanding of business aviation and aircraft maintenance supply chains, with recent field maintenance experience supporting business jet aircraft.
• Adept at building strong, professional relationships to meet goals and objectives.
• Skilled in developing a climate that fosters teamwork, personal growth, and open communication.
• Critical thinker with demonstrated ability to develop and execute strategies that achieve company goals and supplier SLAs.
• Business acumen with an understanding of performance metrics and executing plans to improve them in coordination with the Regional Director.
• Ability to maintain quality service by establishing and enforcing organizational standards.
• Commitment to maintaining professional and technical knowledge through educational workshops, professional publications, networking, and benchmarking best practices.
• Entrepreneurial spirit to develop the Service Hub as if it were your own business.

Benefits

• Comprehensive medical, dental, and vision benefits with robust nationwide provider networks.
• Healthcare advocacy and Employee Assistance Program (EAP).
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA) with annual employer contribution.
• Wellness programs and discounts.
• Paid Time Off (PTO) and parental leave of absence.
• Life and accident insurance.
• Voluntary benefits, including financial protection plans.
• 401(k) plan with a 67% employer match on every dollar contributed.
• Short- and long-term disability coverage.
• Legal plan and identity theft protection plans.
• Pet insurance.
• Family and caregiving support.

Schedule

NetJets operates 24/7/365, and all employees are expected to work the shift necessary to accomplish the mission.