Site Manager, Service Hub Operations & Aircraft Maintenance (NJUS)

Purpose of Position

The Site Manager, Service Hub Operations & Aircraft Maintenance will have direct responsibility for delivering mission ready aircraft at their Service Hub, including oversight of maintenance planning, execution and return to service at Service Hub locations.

Tasks And Responsibilities

• Responsible for performance of multiple teams and suppliers who deliver Mission Ready aircraft for use by the operation, in compliance with all goals, SLAs, laws & regulations.
• Partners & influences the MRO supply chain's achievement of SLAs and performance goals for unscheduled & line maintenance, interior repair/restoration and cabin cleanliness & stocking.
• Oversees unscheduled & line maintenance through management of staff & suppliers at the Service Hub.
• Manages Service Hub Vendors and provides leadership that models the 20/20 Flight Plan and helps develop staff and vendors for improved performance within their role.
• Maintains a local presence and accessibility for team members on all shifts.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies and local airport committees.
• Ensures significant business relationships with our suppliers are being maintained at the local level, working in conjunction with other NetJets' functions (e.g. Procurement).
• Focuses on delivering improvements among all suppliers in the areas of safety, quality, cost, and on-time performance.
• Ensures the Operation is kept informed and partners with the Maintenance Control Center, Line Planning Group, Quality Control, Quality Assurance, Maintenance Training as well as Operations Scheduling.

Education

Bachelor's in Aviation Management or Supply Chain and Logistics

Certifications and Licenses

FAA Airframe & Powerplant (A&P)

Years Of Experience

10+ years of experience

Core Competencies

• Service-Oriented
• Curiosity
• Collaboration
• Adaptability
• Strives For Positive Results

Knowledge, Skills, Abilities And Other (KSAOs)

• Focused on aircraft safety, quality and reliability; well versed in the regulatory requirements associated with operating a large fleet of aircraft (preferably in a Part 135 operation)
• In-depth understanding of business aviation and aircraft maintenance supply chains with recent field maintenance experience supporting business jet aircraft
• Adept at building strong, professional relationships to meet goals & objectives
• Adept at developing a climate that fosters teamwork, personal growth and open communication
• Critical thinker with demonstrated ability to develop & execute strategies that achieve company goals & supplier SLAs
• Business acumen with understanding of performance metrics and executing plans to improve those metrics in coordination with the Regional Director
• Maintains quality service by establishing and enforcing organization standards
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies and local airport committees
• Develops and utilizes positive relationships with FBO’s, vendors, airport operations and aviation neighbors to execute the mission and enhance the NetJets Brand
• Strengthens the NetJets Brand by collaborating with maintenance providers both in and out of our network, customers, regulatory officials and employees; enforcing ethical business practices
• Understands that a “Mission Ready” aircraft is one that is properly stocked, cleaned/detailed, on its launch spot with all maintenance complete and MEL/deferrals cleared for a seamless Owner and flight crew experience each morning
• Ability to travel on an "as necessary" basis to assist other Regional Service Hub Sites occasionally, attend training events and visiting other local airport and providers

Note

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

How NetJets Supports You

• Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support