Site Manager (Self Storage)

About the role

Mini Mall Storage Properties is experiencing incredible growth across North America since 2020. As a Site Manager (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains safe, clean, and welcoming.

What we offer

• Competitive hourly pay & paid time off
• Performance-based bonus program
• Full-time daytime schedule with no late nights, early mornings, or Sundays
• Comprehensive health, dental, vision, and life insurance benefits
• Retirement savings/401(k) matching program
• Employee Assistance Program, employee discounts, and referral program
• Career growth opportunities in a rapidly expanding organization
• Safety-first, team-oriented culture

Responsibilities

• Deliver exceptional customer service by resolving tenant inquiries and issues promptly and professionally
• Manage daily property operations, including leasing, rent collection, tenant records, unit inventory, pricing, and payment processing
• Maintain facility cleanliness, coordinate repairs, and ensure site safety, security, and regulatory compliance
• Develop local marketing initiatives to attract new tenants and maximize occupancy
• Partner with the Regional Operations Manager on budgeting, expense tracking, and financial reporting
• Support hiring, scheduling, UKG timekeeping, overtime management, and employee training and development, including serving as a trainer for property staff
• Perform additional duties as assigned

Qualifications

• High school diploma or equivalent
• Experience in customer service, sales, retail, hospitality, or property management is an asset
• Experience managing the day-to-day activities of a team
• Strong communication and organizational skills
• Comfortable working independently and managing multiple priorities
• Basic computer skills, including Microsoft Office