Site Manager - HOA Communities - Company Fleet Car Provided

About the role

Spectrum Association Management is a San Antonio‑based, privately owned homeowners’ association management company with over 20 years in business and no layoffs. Recognized as a Best Place to Work since 2007 and a Fast Track 50 fastest‑growing company in 2020. The Compliance Driver spends roughly 90 % of the workday driving a company‑provided fleet vehicle through the communities Spectrum manages, inspecting homes for compliance and documenting non‑compliant homeowners. Occasional use of a personal vehicle may be required (mileage reimbursed). The role also involves de‑escalating conflicts with homeowners, recommending process improvements, and continual learning of governing documents.

Responsibilities

• Drive to assigned communities on a regular basis and record non‑compliant homeowners.
• Inspect homes for compliance by driving through neighborhoods (company vehicle provided; personal vehicle used only when fleet vehicle is unavailable, with mileage reimbursement).
• De‑escalate and resolve conflicts with frustrated or upset homeowners (training provided).
• Improve service by recommending improved processes and identifying new product and service applications.
• Work with homeowners on compliance issues and their resolution.
• Respond to customer inquiries: understand the inquiry, review prior similar inquiries, research information, assemble and forward the response, and verify customer understanding.
• Increase job knowledge through educational opportunities and by reading and understanding each HOA’s governing documents.
• Walk areas of certain properties as required.

Requirements

• Valid driver’s license, auto insurance, and a safe driving record.
• No industry experience required; initiative and ability to work independently are highly valued.

Knowledge

• Computer literate; familiar with Microsoft Word and Excel.
• Able to enter data into databases and iPads.

Skills

• Proven conflict‑resolution and customer‑service skills.
• Organization and time management.
• Problem solving and analysis.
• Clear, professional written and verbal communication.

Abilities

• Attention to detail.
• Understand and carry out oral and written requests.
• Multitask and learn in a fast‑paced environment.
• Customer‑service mindset; work as part of a team and maintain a calm demeanor during customer interactions and peak times.

Career track

Working as a Compliance Driver provides a strong foundation in the industry. Combined with Spectrum AM’s training programs and employee commitment, it creates a career path to many other positions within the company, supported by a structured career‑track plan with a 6‑month review.

Benefits

• 5 weeks of paid time off (PTO) for rest, travel, family, and hobbies.
• 40 paid hours per year for community‑service activities.
• 11 annual paid holidays.
• Internal Learning and Development Management System.
• Full benefits suite: Medical, Dental, Vision, Short‑Term/Long‑Term Disability, Life/AD&D, and 401(k) program.
• Free in‑house medical clinic (San Antonio office; virtual appointments for other offices).
• Work/life balance emphasized.
• Company fleet car provided.

Pay

Hourly rate: $17.00. Company fleet vehicle provided.

Schedule

Full‑time position; approximately 90 % of the workday spent driving.

Location

5212 Tennyson Parkway #130, Plano, Texas 75024
9151 Blvd 26 – Suite 375‑B, North Richland Hills, TX 76180