HOA Site Manager - Company Fleet Car Provided

Job Description

The Compliance Driver is responsible for driving to the communities we manage on a regular basis and making notations of non‑compliant homeowners. This position directly inspects homes for compliance by driving through neighborhoods Spectrum serves. Drives are completed in a company vehicle, but you may occasionally be asked to use your own vehicle; mileage reimbursement is provided. The role also involves de‑escalating and resolving conflicts with frustrated homeowners, with training provided on effective handling.

Responsibilities

• Drive to assigned communities and record non‑compliant homeowners.
• Improve service by recommending process improvements and identifying new product and service applications.
• Work with homeowners on compliance issues and resolve those issues.
• Respond to customer inquiries by understanding the issue, reviewing similar past inquiries, researching information, assembling a response, forwarding it to the customer, and verifying comprehension.
• Continuously increase job knowledge through educational opportunities and by reading governing documents of each homeowner’s association.
• Walk certain areas of properties when required.
• Use personal vehicle when the company vehicle is unavailable; mileage reimbursement will be provided.

Requirements

Must have a valid driver’s license, auto insurance, and a safe driving record. No industry experience required; initiative and the ability to work independently are highly valued.

Knowledge

• Computer literate; familiar with Microsoft Word and Excel.
• Understand how to enter data into databases and iPads.

Skills

• Proven skill in conflict resolution and customer service.
• Strong organization and time‑management abilities.
• Problem solving and analysis.
• Clear and professional written and verbal communication.

Abilities

• Attention to detail.
• Ability to understand and carry out oral and written requests.
• Multitask and learn in a fast‑paced environment.
• Customer‑service minded, able to work as part of a team and maintain a calm demeanor during peak times.

Career Track

Working as a Compliance Driver provides an excellent foundation in the industry. Combined with Spectrum AM’s training programs and personal commitment, it opens pathways to many other positions within the company.

Benefits

• Comprehensive benefits package including medical, dental, vision, STD/LTD, life/AD&D, and a 401(k) program.
• Free in‑house medical clinic (virtual appointments available for other offices).
• 5 weeks of PTO for rest, travel, family, and hobbies.
• 40 paid hours per year for community service activities.
• 11 annual paid holidays.
• Internal Learning and Development Management System.
• Recognized as a Best Place to Work since 2007.
• Fastest Growing Company – Fast Track 50 in 2020.
• Stable, privately owned company with over 20 years in business and no layoffs.
• Work‑life balance.

Pay

Hourly pay: $17.00

Company fleet car provided. Locations: 5212 Tennyson Parkway #130, Plano, Texas 75024; or 9151 Blvd 26 – Suite 375‑B, North Richland Hills, TX 76180.