Site Manager Day Program
About the role
At ServiceNet, we are dedicated to empowering individuals with disabilities to live full, meaningful lives through social skills development, recreational activities, employment support, and vocational training. Our day programs foster friendships, inclusivity, and strength-based learning, offering engaging opportunities in art, technology, music, and community outings, while also providing hands-on personal care, behavioral management, and medication administration support for individuals with higher support needs.
Responsibilities
- Assist the Program Director in implementing and monitoring vocational and day training programs tailored to participants’ needs.
- Ensure participants receive appropriate personal care and behavioral supports.
- Directly oversee and support staff, ensuring adherence to program protocols, medication administration procedures, and safety standards.
- Provide guidance and training to staff in best practices for personal care, behavioral management, and crisis intervention.
- Implement individualized behavioral support plans in collaboration with clinical teams, responding to behavioral incidents with appropriate de-escalation strategies.
- Oversee and ensure compliance with medication administration procedures (MAP certification preferred or willingness to obtain).
- Provide hands-on coaching and individualized support to participants in work and skill-building activities tailored to their abilities.
- Facilitate daily transitions between activities, ensuring smooth program operations.
- Enforce health, safety, and emergency protocols, ensuring staff preparedness for medical and behavioral emergencies.
- Serve as the acting Program Director in the director’s absence, taking on leadership responsibilities as needed.
Requirements
- Experience working with individuals with developmental disabilities, autism, and complex behavioral needs in a day program, residential, or clinical setting.
- Minimum 2 years of supervisory experience in a human services setting.
- Ability to provide personal care assistance and support individuals with ADLs.
- Training in behavioral management and de-escalation strategies (or willingness to obtain).
- Valid driver’s license, reliable transportation, and acceptable Motor Vehicle Record.
- CPR & First Aid certification (or willingness to obtain).
Qualifications
- Experience working with individuals with developmental disabilities, autism, and complex behavioral needs in a day program, residential, or clinical setting.
- Minimum 2 years of supervisory experience in a human services setting.
- Ability to provide personal care assistance and support individuals with ADLs.
- Training in behavioral management and de-escalation strategies (or willingness to obtain).
- Valid driver’s license, reliable transportation, and acceptable Motor Vehicle Record.
- CPR & First Aid certification (or willingness to obtain).
Skills
- Strong interpersonal and communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Knowledge of behavioral management techniques and crisis intervention strategies.
- Proficiency in Microsoft Office and other relevant software.
Benefits
- Paid orientation and trainings.
- Generous time-off package.
- Comprehensive health and dental insurance plans.
- 403(B)-retirement plan, with employer matching.
- Long-term disability benefits; paid life insurance.
- Advancement opportunities; tuition assistance; and several more benefit options.
Pay
$21/hr
Schedule
Full Time
Location: Hatfield, MA
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Want to learn more about ServiceNet? https://www.servicenet.org/