Day Program Manager

About the role

Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. The Day Program Manager is responsible for managing the services delivered to a designated program or set of programs, and the operation of programs including organization and implementation of direct supports, person-centered planning and implementation, health care, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management and maintenance of the physical environment.

Responsibilities

• Staff Management: Oversees implementation of human resource practices including recruitment, retention, training, scheduling, processing, record keeping, and management of program employees;
• Hires direct staff members in consultation with the PM’s manager;
• Organizes and implements on-site orientation and training for assigned programs;
• Monitors training compliance and documentation;
• Conducts monthly staff meetings;
• Attends monthly regional meetings;
• Designs and monitors schedules to assure that all shifts are covered;
• Maintains and minimizes overtime;
• Conducts annual performance evaluations for direct reports in consultation with the PM’s manager;
• Reviews and approves annual Direct Support Professional and other staff member’s performance evaluations;
• Coaches employees, correcting or directing employee behavior where required;
• Manages the termination of Direct Support Professionals or other staff members as necessary;
• Responsible for employee safety and workers’ compensation programs;
• Implements, oversees, and trains employees about safety;
• Manages the implementation of program planning;
• Trains and assists appropriate staff members with implementation of plans across all shifts;
• Periodically audits individual records and other program documentation for accuracy and completion;
• Conducts progress meetings and (quarterly, annual and/or other) reviews as appropriate or determined by the interdisciplinary team;
• Provides and approves written and progress reviews;
• Oversees licensing compliance for program services and supports;
• Ensures timely and accurate program documentation;
• Implements the Network compliance plan;
• Manages individual rights implementation;
• Implements system and oversees management of individual’s funds and property, assuring safety and accuracy;
• Audits, monitors and reviews individual’s financial accounts (as applicable)
• Maintains productive and professional relations with individuals, families, case managers and other stakeholders;
• Provides regular communication to stakeholders;
• Acts as point of contact for all stakeholders;
• Implements satisfaction improvement plans;
• Implements proactive strategies to reduce or eliminate serious incidents;
• Takes immediate steps to correct potential safety concerns and limit the potential for continued concern or incident;
• Reviews all incidents and directs appropriate response;
• Ensures timely incident reporting;
• Signs and submits all incident reports as required;
• Oversees implementation of individual health care while in Day Program’s care;
• Implements strategies to limit illness or serious incident;
• Oversees and reviews health care documentation;
• Approves purchases of medical supplies and equipment;
• Ensures training on proper use to all employees;
• Monitors food service in accordance with dietary plans and to meet regulatory compliance;
• Ensures consideration for special needs, occasions and individual choice;
• Responsible for the financial performance of the program, from billing to staff budgets, as well as reviewing and approving purchases;
• Purchases food, supplies and equipment;
• Attests to company credit card statements and monthly invoices in accordance with company policy;
• Oversees census, attendance information or other required documentation to assure accurate billing;
• Mainters utilization between authorization and provision of services and supports;
• Makes recommendations and/or decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions;
• Resolves employee problems within position responsibilities.

Requirements

• Bachelor's degree and two to three years of related experience in the Human Services Industry preferred.
• An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
• Other education and experience as required by applicable regulations.
• Certificates, Licenses, and Registrations: Current driver's license, car registration and auto insurance. Licensure as required by state. Medication Management Certificate issued with the completion of Company provided training. Mandatory Reporter Certificate issued with the completion of Company provided training.

Skills and Abilities

• Physical Requirements: Medium Work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Minimum Knowledge and Skills

• Education and Experience: Bachelor's degree and two to three years of related experience in the Human Services Industry preferred. An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements. Other education and experience as required by applicable regulations.

Other Requirements

• Travel as needed.