Site Manager - Center for Orthopedic Care

About the role

The Site Manager oversees daily operations of ambulatory clinics, ensuring efficient practice operations, identifying and implementing improvements, and leading a diverse team of clinical and non-clinical staff. Other focuses include overseeing streamlined patient access and operational efficiency through financial processes and reimbursement strategies. The Site Manager is also responsible for implementing operational changes, maintaining a positive workplace culture, and managing compliance and quality initiatives to uphold high standards of care.

Responsibilities

• Streamline patient access & operational efficiency by overseeing appointment scheduling, financial processes, clinical processes, and ensuring effective patient flow.
• Develop, update, and approve one time or permanent provider template modifications.
• Manage and optimize provider panel size.
• Establish and continuously improve patient scheduling & financial clearance/pre-registration processes, as well as referral management goals.
• Monitor reimbursement, charge master, price transparency, and denials.
• Manage staffing and professional development efforts, overseeing both non-clinical and clinical staff.
• Schedule staff according to skill mix and clinic volumes.
• Foster a positive clinic culture between staff and providers.
• Host team building events and serve as a resource to answer or escalate concerns.
• Oversee provider licensure & collaborative agreements within the clinic.
• Establish efficient clinic operations and high-quality care through strategic management of budgets, quality metrics, compliance initiatives, process improvements, and data analytics.
• Oversee clinic cost control, annual staffing budgets, and capital opportunities.
• Monitor and report system-wide & specialty-specific quality & safety metrics.
• Implement ad-hoc projects focused on process improvement & strategy.
• Conduct Root Cause Analysis (RCA) for clinical, quality, and safety events.
• Contribute to operational questions for Press Ganey care experience surveys.
• Execute compliance initiatives (e.g., Medicare Chart Reviews) and policies related to quality care initiatives in ambulatory settings.
• Manage data collection and dashboards for KPIs.
• Manage overall reporting (e.g., contact hours, access indicators, patient experience, etc.), staff time off approval, and room utilization.
• Monitor policies, procedures, and workflow implementation.
• Oversee clinic hours, including opening and closing clinic for daily operations.
• Performs All Other Duties As Assigned.

Requirements

• Ability to motivate and develop staff and providers.
• Proficiency in conflict resolution, team building, and clinical-staff development.
• Strong decision-making and problem-solving skills.
• Ability to evaluate, manage, and develop the performance of clinic staff and other key personnel.
• Ability to manage multiple tasks and priorities.
• Detail-oriented and capable of maintaining accurate records.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with staff, patients, and other stakeholders.
• Strong presentation and negotiation skills.
• Experience in recruiting, hiring, and training staff.
• Ability to manage employee performance and development.
• Budgeting and financial management skills.
• Ability to analyze financial statements and manage resources efficiently.
• Comprehensive knowledge of insurance processes, including prior authorizations.
• Advanced knowledge of billing, coding, and insurance processes.
• Understanding of payer requirements and healthcare reimbursement mechanisms.
• Technical proficiency: Familiarity with Electronic Health Records (EHR) systems, understanding of telehealth and other healthcare technologies, proficient in office software (e.g., MS Office, practice management software).

Skills

• Ability to motivate and develop staff and providers.
• Proficiency in conflict resolution, team building, and clinical-staff development.
• Strong decision-making and problem-solving skills.
• Ability to evaluate, manage, and develop the performance of clinic staff and other key personnel.
• Ability to manage multiple tasks and priorities.
• Detail-oriented and capable of maintaining accurate records.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with staff, patients, and other stakeholders.
• Strong presentation and negotiation skills.
• Experience in recruiting, hiring, and training staff.
• Ability to manage employee performance and development.
• Budgeting and financial management skills.
• Ability to analyze financial statements and manage resources efficiently.
• Comprehensive knowledge of insurance processes, including prior authorizations.
• Advanced knowledge of billing, coding, and insurance processes.
• Understanding of payer requirements and healthcare reimbursement mechanisms.
• Technical proficiency: Familiarity with Electronic Health Records (EHR) systems, understanding of telehealth and other healthcare technologies, proficient in office software (e.g., MS Office, practice management software).

Qualifications

• Bachelor's Degree and three years related experience preferred, preferably in a medical practice. Strong clinical background is ideal.
• Equivalent combination of education and experience may be considered.
• Understanding of healthcare regulations and compliance.
• Familiarity with clinical practices and procedures.
• Knowledge of medical terminology and healthcare systems.
• Knowledge of patient care standards and best practices.
• Financial, Compliance, and Risk Management Acumen: Comprehensive knowledge of insurance processes, including prior authorizations. Advanced knowledge of billing, coding, and insurance processes. Understanding of payer requirements and healthcare reimbursement mechanisms.
• Technical Proficiency: Familiarity with Electronic Health Records (EHR) systems, understanding of telehealth and other healthcare technologies. Proficient in office software (e.g., MS Office, practice management software).

Benefits

Not specified.

Pay

$27-$32.00/hour

Schedule

Not specified.