Site Manager

About the role

At Tsunami Express, we’re committed to making sure every guest and every team member leaves with more than just a clean car—we want them to leave with a smile. We’re more than just a place to get your car cleaned — we’re building a team-driven culture where innovation, growth, and customer experience are at the heart of everything we do. As a Site Manager, you'll lead a positive, motivated team focused on delivering a premium, seamless customer experience — and have fun doing it. Tsunami Express currently operates 75+ express car wash locations across the Midwest. We are creating a high-performance network of car washes powered by people, automation, and smart technology. As a Tsunami Express Site Manager, you are responsible for driving results, leading your team, and ensuring operational excellence. Our Site Managers play a critical role in delivering performance, developing talent, and creating an outstanding guest experience every day.

Responsibilities

• Drive performance as a Site Manager by using data, metrics, and technology to optimize site operations
• Lead daily operations, including opening/closing procedures, scheduling, staffing, and performance tracking
• Hire, train, and develop high-performing team members as part of your Site Manager leadership responsibilities
• Grow revenue by increasing membership sales, retention, and overall site profitability
• Deliver exceptional customer experiences and resolve issues with a customer-first mindset
• Maintain a clean, safe, and fully operational site, including equipment upkeep and basic maintenance oversight
• Engage the local community through B2B partnerships, marketing initiatives, fundraisers, and Chamber involvement
• Create a positive, accountable, and team-driven culture as a Site Manager

Requirements

• A genuine smile and a strong, positive leadership presence
• Proven leadership, supervisor, or management experience
• Strong communication, coaching, and organizational skills
• Mechanically inclined and comfortable working with equipment and troubleshooting
• Reliable, dependable, and results-driven with a strong work ethic
• Ability to thrive in a fast-paced, operations-focused environment
• Willingness to work outdoors in all weather conditions
• Prior car wash, retail, hospitality, or service industry experience (preferred but not required)
• A strong customer-first and team-first mindset

Benefits

• Competitive base salary plus monthly performance bonuses for high‑performing Site Managers
• Employee discounts on services and products
• Flexible scheduling and paid time off (PTO)
• Health, dental, and vision insurance
• Paid training and career growth – many of our future leaders grow from the Site Manager role
• A strong, team‑oriented culture focused on leadership development, accountability, and customer excellence

Schedule

Scheduling for Site Managers varies depending on business needs and site demands: shifts are generally 8–10 hours, may include a mix of weekdays, evenings, and weekends, on‑call availability is required to support operations as needed, and the role is full‑time, typically 45+ hours per week.