Site Manager

Spotless Brands Site Managers may be classified as exempt (salaried) or non-exempt (hourly) depending on state and federal wage laws; duties and expectations remain the same regardless of classification.

About the role

The Site Manager (SM) oversees the daily performance and long-term success of a Spotless Brands location, ensuring operational excellence, exceptional customer experience, and site-level financial results. This leader serves as the on-site business owner, responsible for staff performance, site profitability, service execution, and customer satisfaction. Site Managers report directly to the District Manager and lead a team that may include Assistant Managers and frontline team members.

The core responsibilities remain consistent across all site types, though operational emphasis may vary slightly:

• Express Sites: Prioritize high-throughput exterior wash operations with a focus on speed, automation, and membership sales; operate with smaller, leaner teams.
• Full-Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher-touch customer experience.
• Flex Sites: Combine full-service and express wash models and may include additional profit centers such as convenience stores and/or lube centers, requiring cross-functional coordination and broader staffing needs.

Responsibilities

Operational Leadership

• Lead day-to-day operations to ensure consistent delivery of a safe, efficient, and high-quality car wash experience.
• Ensure team compliance with all standard operating procedures (SOPs), safety protocols, operational audits, and service standards.
• Maintain a professional, clean, and customer-ready site at all times.
• Collaborate with facilities and/or corporate support teams to report and resolve equipment issues; perform basic troubleshooting where appropriate.
• Monitor equipment performance and proactively escalate significant concerns to appropriate support partners.

Team Development & Performance

• Execute hiring practices in accordance with company policies and applicable employment laws, including accurate entry of new hire data and employment changes in all systems.
• Maintain data integrity to support compliance, accurate payroll, reporting, and workforce planning.
• Ensure accurate and timely completion of scheduling, payroll, and timekeeping responsibilities, including monitoring hours worked, approving timecards, and submitting payroll data in accordance with company policies and labor laws.
• Set clear performance expectations and deliver timely feedback, recognition, and corrective action when necessary.
• Create a positive and inclusive team culture that reflects Spotless Brands’ values.
• Drive a “One Team” Spotless Brand culture by leading daily operations with consistency, promoting collaboration, and guiding the team through change initiatives.
• Partner with human resources (HR), Loss Prevention, and district leadership on employee relations matters.

Customer Experience & Community Engagement

• Model and reinforce exceptional customer service behaviors.
• Resolve customer complaints and concerns promptly, ensuring a positive brand experience.
• Engage with the local community to build brand loyalty and awareness.

Sales & Financial Management

• Drive achievement of site-level goals including revenue, profit, membership sales, and customer retention.
• Oversee site-level inventory management (e.g., chemicals, supplies, uniforms) and ensure timely reordering within budget.
• Maintain accurate financial records including labor scheduling, daily reconciliation, invoicing, cash tip logs, and bank deposits.
• Accurately manage timekeeping and payroll responsibilities in compliance with company policies and wage and hour laws.
• Ensure full compliance with company cash handling and loss prevention policies.

Safety & Compliance

• Create a culture of safety by ensuring all team members follow safety guidelines and respond appropriately to incidents.
• Conduct regular safety audits and partner with Asset Protection/Loss Prevention, HR, and Facilities.
• Ensure compliance with all company policies, as well as applicable federal, state, and local laws and regulations related to employment practices and workplace standards.

Communication & Collaboration

• Serve as the liaison between the site and the District Manager, escalating site-level concerns as appropriate.
• Provide timely updates and reporting to leadership on site performance, staffing, and operational opportunities.
• Partner with support functions (e.g., Facilities, HR, Marketing, IT).

Requirements

• High School Diploma or equivalent required; associate or bachelor’s degree in business, management, or related field preferred.
• Minimum of 1 year of progressive leadership experience in a customer-focused retail, service, or automotive environment is strongly preferred but not required.
• Minimum of 18 years of age required due to equipment and/or fuel handling responsibilities (where applicable).
• Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/tobacco sales, environmental safety, OSHA requirements).
• Demonstrated experience managing teams, staffing schedules, and daily operational workflows.
• Proven ability to drive results in a fast-paced, hands-on environment.
• Previous experience in the car wash, oil change, convenience store, or quick service industry is strongly preferred but not required.

Skills

• Strong leadership and team-building skills.
• Effective problem solving and conflict resolution.
• Time management and multitasking in a fast-paced environment.
• Excellent written and verbal communication.
• Basic mechanical aptitude to identify equipment issues.
• Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel), and perform standard data entry tasks.

Physical Requirements

• Ability to walk, stand, and move on uneven, moving, and/or wet surfaces throughout the site.
• Ability to stoop, crouch, bend frequently, and constantly use fingers, hands, and arms, including occasional ascending and descending a ladder.
• Ability to twist, carry, reach, push, and pull frequently.
• Ability to lift and carry 50 pounds without assistance for work-related materials.
• Ability to work outdoors and be efficient in all weather conditions.
• Ability to work on your feet in a fast-paced, physically active environment.
• Ability to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas.
• Ability to operate point-of-sale systems, tablets, and computers to record metrics, process transactions, and complete required documentation.
• Ability to communicate clearly and professionally with customers, peers, and leaders using verbal and written communication.
• Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise.