Site Manager

FLSA Status: Exempt (salaried) | Non-Exempt (hourly in Colorado only). Full-time position located at the site, reporting to the District Manager. Direct reports include Assistant Site Manager, Manager-in-Training, Shift Lead, Customer Service Advisor, and Crew Member.

About the Role

The Site Manager (SM) oversees the daily performance and long-term success of a Spotless Brands location, ensuring operational excellence, exceptional customer experience, and site-level financial results. This leader serves as the on-site business owner, responsible for staff performance, site profitability, service execution, and customer satisfaction. The role may be classified as exempt (salaried) or non-exempt (hourly) based on applicable state and federal wage laws, with duties remaining consistent regardless of classification.

Responsibilities

• Operational Leadership
  • Lead day-to-day operations to ensure consistent delivery of a safe, efficient, and high-quality car wash experience.
  • Ensure team compliance with all standard operating procedures (SOPs), safety protocols, operational audits, and service standards.
  • Maintain a professional, clean, and customer-ready site at all times.
  • Collaborate with facilities and corporate teams to report and resolve equipment issues; perform basic troubleshooting where appropriate.
  • Monitor equipment performance and escalate significant concerns to support partners.
• Team Development & Performance
  • Execute hiring practices in accordance with company policies and employment laws, including accurate data entry for new hires and employment changes.
  • Maintain data integrity for payroll, reporting, and workforce planning to avoid compliance risks.
  • Ensure accurate and timely completion of scheduling, payroll, and timekeeping responsibilities, including monitoring hours worked and approving timecards.
  • Set clear performance expectations and deliver timely feedback, recognition, and corrective action.
  • Create a positive and inclusive team culture reflecting Spotless Brands’ values.
  • Drive a “One Team” culture by promoting collaboration and guiding the team through change initiatives.
  • Partner with HR, Loss Prevention, and district leadership on employee relations matters.
• Customer Experience & Community Engagement
  • Model and reinforce exceptional customer service behaviors.
  • Resolve customer complaints promptly to ensure a positive brand experience.
  • Engage with the local community to build brand loyalty and awareness.
• Sales & Financial Management
  • Drive achievement of site-level goals, including revenue, profit, membership sales, and customer retention.
  • Oversee site-level inventory management (e.g., chemicals, supplies, uniforms) and ensure timely reordering within budget.
  • Maintain accurate financial records, including labor scheduling, daily reconciliation, invoicing, cash tip logs, and bank deposits.
  • Manage timekeeping and payroll responsibilities in compliance with company policies and wage laws.
  • Ensure compliance with company cash handling and loss prevention policies.
• Safety & Compliance
  • Create a culture of safety by ensuring all team members follow safety guidelines and respond appropriately to incidents.
  • Conduct regular safety audits and partner with Asset Protection, Loss Prevention, HR, and Facilities.
  • Ensure compliance with all company policies and applicable federal, state, and local laws related to employment and workplace standards.
• Communication & Collaboration
  • Serve as the liaison between the site and the District Manager, escalating site-level concerns as appropriate.
  • Provide timely updates and reporting to leadership on site performance, staffing, and operational opportunities.
  • Partner with support functions (e.g., Facilities, HR, Marketing, IT).

Site Type Variations

The core responsibilities of the Site Manager remain consistent across all locations, though operational emphasis may vary slightly depending on the site type:

• Express Sites: Prioritize high-throughput exterior wash operations with a focus on speed, automation, and membership. These sites typically operate with smaller, leaner teams.
• Full-Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher-touch customer experience.
• Flex Sites: Combine full-service and express wash models and may include additional profit centers such as a convenience store and/or lube center, requiring cross-functional coordination and broader staffing needs.

Requirements

• High School Diploma or equivalent required; associate or bachelor’s degree in business, management, or related field preferred.
• Minimum of 1 year of progressive leadership experience in a customer-focused retail, service, or automotive environment (preferred but not required).
• Minimum of 18 years of age due to equipment and/or fuel handling responsibilities (where applicable).
• Must meet all required certification and regulatory compliance standards applicable to the role (e.g., fuel handling, food safety, alcohol/tobacco sales, environmental safety, OSHA requirements).
• Demonstrated experience managing teams, staffing schedules, and daily operational workflows.
• Proven ability to drive results in a fast-paced, hands-on environment.
• Previous experience in the car wash, oil change, convenience store, or quick service industry (preferred but not required).
• Must pass a background check in accordance with company policies and applicable laws.

Skills

• Knowledge:
  • Operational practices in high-volume customer-facing environments.
  • Basic financial and inventory management.
  • Team member supervision, development, and scheduling.
  • Safety and compliance standards for service-based environments.
• Abilities:
  • Strong leadership and team-building skills.
  • Effective problem-solving and conflict resolution.
  • Time management and multitasking in a fast-paced environment.
  • Excellent written and verbal communication.
  • Basic mechanical aptitude to identify equipment issues.
  • Basic computer skills, including email, spreadsheets (e.g., MS Excel), and data entry.
  • Ability to work in a fast-paced, outdoor environment.
  • Flexibility to work evenings, weekends, and holidays.
  • Ability to learn quickly and apply new procedures or operational tools.

Physical Requirements

• Ability to walk, stand, and move on uneven, wet, or moving surfaces.
• Frequent stooping, crouching, bending, and use of fingers, hands, and arms; occasional ladder use.
• Frequent twisting, carrying, reaching, pushing, and pulling.
• Ability to lift and carry 50 pounds without assistance.
• Ability to work outdoors in all weather conditions.
• Ability to work on your feet in a fast-paced, physically active environment.
• Ability to work in varying noise levels, including loud machinery or high-traffic areas.
• Ability to operate point-of-sale systems, tablets, and computers for transactions and documentation.
• Clear verbal and written communication with customers, peers, and leaders.
• Flexibility to work non-traditional hours, including evenings and weekends, as business needs arise.