Site Manager

Essential Functions

• Lead day-to-day operations to ensure consistent delivery of safe, efficient, and high-quality car wash experience
• Maintain a professional, clean, and customer-ready site at all times
• Monitor equipment performance and proactively escalate significant concerns to appropriate support partners
• Model and reinforce exceptional customer service behaviors
• Drive achievement of site-level goals including revenue, profit, membership sales, and customer retention
• Manage site-level inventory and ensure timely reordering within budget
• Ensure accurate financial records and timely submission of payroll data
• Collaborate with support functions to serve as the liaison between the site and the District Manager

Team Development & Performance

• Ensure all hiring practices are executed in accordance with company policies and applicable employment laws
• Set clear performance expectations and deliver timely feedback, recognition, and corrective action when necessary
• Create a positive and inclusive team culture that reflects Spotless Brands’ values
• Drive a “One Team” Spotless Brand culture by leading daily operations with consistency, promoting collaboration, and guiding the team through change initiatives

Safety & Compliance

• Create a culture of safety by ensuring all team members follow safety guidelines and respond appropriately to incidents
• Conduct regular safety audits and partner with Asset Protection/ Loss Prevention, HR, and Facilities
• Ensure compliance with all company policies, as well as applicable federal, state, and local laws and regulations related to employment practices and workplace standards

Communication & Collaboration

• Serve as the liaison between the site and the District Manager escalating site-level concerns as appropriate
• Provide timely updates and reporting to leadership on site performance, staffing, and operational opportunities
• Partner with support functions (e.g., Facilities, HR, Marketing, IT, etc...) to ensure effective communication and collaboration

Site Type Variations

• Express Sites: Prioritize high-throughput exterior wash operations with a strong focus on speed, automation, and membership
• Full-Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher-touch customer experience
• Flex Sites: Combine full-service and express wash models and may include additional profit centers such as convenience store and/or lube center, requiring cross-functional coordination, broader staffing needs, and inventory management.