Site Manager

About the role

The Operations Manager - Site will be responsible for directing company programs and implementing company policy to ensure total compliance with contract duties between company and customer.

Responsibilities

• Plans and develops work schedules to ensure adequate service.
• Prepares schedules for service personnel, assigns personnel to routes.
• Inspects and evaluates physical condition of establishment for program compliance, i.e. safety, quality, and service.
• Conduct quality audits to ensure all work has been completed and quality meets expectations.
• Audits and maintains inventories supplies and equipment.
• Investigates new and promotes improved equipment and methods.
• Reviews customer requests for service to ascertain cause for service request, type of malfunction, and address with manager.
• Implements organization policies and goals.
• Analyzes & facilitates budget requests to identify areas in which reductions can be made.
• Assist in the promotion of services performed to develop new markets, increase share of market, and obtain competitive position in industry.
• Inspects plant and evaluates use of space and facilities.
• Assists with plans, budgets, and schedules modifications including cost estimates bid sheets and contracts.
• Ensures that site meets budget goals on a sustaining basis.
• Assist in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.
• Coordinates program specifications, requirements for proposals and contracts, and associated documents.
• Compiles data for preparing estimates.
• Maintain and report on financial part of business, such as, labor hours, overhead, supplies, expenses, billing, forecasting and any changes to these areas.
• Maintain a safe work environment for self and employees.
• Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Directs supervisory management engaged in support of facilities programs.
• Acts as liaison between company, customers, clients, employees, and subcontractors.
• Maintains contract and contractor status databases.
• Reviews all correspondence concerning contractors and responds as appropriate.
• Establishes and maintains contact with contractors to ensure the smooth working of the contract process.
• Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees.
• Assist with human resource concerns and issues.
• Some travel is required for this position.

Requirements

• Bachelor’s degree in business, communications, or a related field from a four-year college or university with 2 – 5 years of experience; or equivalent combination of education and experience.
• May be required to have a valid driver’s license.

Skills

• Bilingual a plus
• Strong verbal and written communication skills
• Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills
• Knowledge of Microsoft Office and Computer Skills
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and public
• Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and