Site Manager

About the role

This individual will be responsible for overseeing the day-to-day operations of the facility service contract at a customer site, ensuring that all contractual obligations are met. This role is directly responsible for managing safety, quality of work, staffing, and operational efficiency while overseeing routine and out-of-scope industrial cleaning operations.

Responsibilities

• Develop TIS (Task Instruction Sheets) and review these and the safety documents with the crew routinely; evaluate safety hazards on the job and determine and enforce precautions, procedures and PPE needed.
• Ensure that all personnel delivering the service are adequately trained by the T.I.S. and follow them to deliver standardized work and service.
• Resolve conflicts on the job, as it relates to employees and/or the customers.
• Evaluate and counsel employees on quality and safety; provide directions to supervisory staff as well as hourly associates in the utilization of equipment, small tools, materials and supplies to support the crew.
• Act as a customer/client liaison; investigate all incidents, including injury, illness, vehicular, property damage, and ensure compliance with all federal and State safety regulations.
• Provide timely and effective feedback to employees; prepare and submit site operating reports as well as update corporate operating system as required.
• Process and approve employee payroll, maintain accurate timekeeping records, and complete required safety reporting, documentation, and regulatory compliance reports in a timely manner.
• Recommend and conduct disciplinary action when needed; make recommendations on equipment purchases, personnel needs, equipment maintenance, etc.
• Inspect equipment and small tools to ensure proper working conditions and red tag and pull out of service items that are damaged, broken or malfunctioning.
• Conduct site inspections and safety tours, customer tours; train and approve crew members per TIS’ and perform all physical duties required by personnel.
• Ensure entire team is certified in all areas deemed competent and manage training matrix and team to ensure the highest level of workforce readiness at the site.
• Ensure budgets are managed as they relate to labor, supplies and equipment repair.

Requirements

• Minimum one year of experience in facility services, industrial cleaning, or a related field.
• Minimum one year of supervisory or team leadership experience.
• High school diploma or GED required.
• Knowledge of industrial cleaning methods, equipment, tools, and safety practices.
• Strong leadership skills with the ability to supervise, motivate, and develop team members.
• Thorough understanding of OSHA regulations and other applicable safety requirements.
• Strong problem-solving and decision-making abilities with a focus on operational efficiency.
• Excellent verbal and written communication skills.
• Detail-oriented with a strong commitment to quality, safety, and compliance.
• Ability to read, analyze, and interpret safety documents, technical procedures, business publications, and government regulations.
• Ability to prepare reports, business correspondence, and standard operating procedures.
• Ability to effectively communicate with clients, management, and employees at all levels.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other business software systems.
• Experience using reporting, scheduling, or operational tracking systems preferred.
• Valid driver’s license required.

Preferred Qualifications

• Additional safety certifications (such as OSHA, First Aid, etc.) or coursework in industrial cleaning, safety, or facilities management.
• Prior experience in a supervisory or management role.
• Three years of leadership, supervisory, or management experience.