Site Leader - Thermal & Electric - Madison WI

About the role

The Site Leader will provide world-class jobsite leadership for large, long-duration, high-profile projects for Vertiv power and/or thermal equipment. As the primary Vertiv Service on-site technical representative for large jobs, the Site Leader oversees projects from construction start through start-up, site acceptance testing, and project completion. This role requires establishing, growing, and maintaining excellent rapport with customers, co-workers, sales representatives, and other stakeholders. The Site Leader works closely with the assigned Project Manager to drive cost controls, schedule adherence, resource management, and a positive customer experience.

Responsibilities

• Provide jobsite construction and technical leadership for large projects, with a working knowledge of critical infrastructure equipment in data centers, including Vertiv-manufactured equipment.
• Lead a multi-disciplinary on-site team consisting of Project Leaders, Installers, Technicians, Customer Engineers, and subcontractors.
• Represent Vertiv at daily customer meetings, addressing technical requirements and coordinating activities with other parties on-site.
• Lead and support start-up and site testing activities for assigned projects, ensuring sufficient manpower for daily tasks.
• Assist during start-up and site testing as necessary, depending on manpower availability and site location.
• Provide daily status reports to Service Management, Project Management, and sales representatives.

Technical Responsibilities

• Maintain current knowledge of Vertiv equipment start-up, commissioning processes, procedures, and tools.
• Stay updated on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.

Safety Responsibilities

• Lead daily Vertiv toolbox talks, pre-job safety walks, and inspections, driving corrective/preventative actions as needed.
• Ensure adherence to all site and Vertiv Safety policies on job sites.
• Operate safely in accordance with published safety guidelines and wear appropriate PPE as per company policies and job duties.
• Adhere to work hours policy guidelines, including the "14 hours rule."
• Report all work-related accidents or injuries within 24 hours to the appropriate personnel.
• Serve as a safety role model, using STOP WORK Authority, engaging in Good Catch initiatives, and ensuring timely closure of corrective/preventative actions.

Administrative Responsibilities

• Ensure adherence to the Vertiv Warranty process in partnership with the Project Manager.
• Provide accurate and timely reporting, including timecards, expense reports, mileage reports, SR/task closure, and forms.
• Support the Project Manager in obtaining necessary technical data to maintain project systems.
• Maintain company property, including credit cards, PPE, test equipment, laptops, and smartphones, according to company policies.

Customer Satisfaction Responsibilities

• Provide proper and adequate communication to internal and external customers.
• Ensure daily alignment of customer expectations with Vertiv activity, driving clarification or re-alignment if misalignment occurs.
• Maintain customer satisfaction rates according to company guidelines.

Personal Performance Expectations

• Make decisions based on the Fundamental 5 in order of importance: Safety, Quality, Timeliness, Cost, Productivity.
• Make timely decisions, both technical and commercial, under pressure.
• Maintain productive utilization rates according to company guidelines.
• Adhere to company dress code and safety regulations.
• Understand and comply with company start-up/escalation processes and procedures.
• Lead by example, aligning conduct with Vertiv Behaviors.
• Communicate effectively at all levels within the organization, including managers, co-workers, and support services.
• Handle stressful situations calmly and provide a stabilizing effect for customers.
• Demonstrate high-level diplomacy when interacting with internal and external customers.

Requirements

• ASEET or ASMET preferred, or equivalent industry experience, specifically leading and actively participating in start-up and commissioning of power and/or HVAC equipment.
• Six years’ military experience in a related field or a minimum of 2 years of experience in industrial construction management.
• Strong organizational skills and the ability to operate independently.
• Excellent verbal and written communication skills.
• Able to build and maintain trusting customer relationships.
• Collaborative and cooperative in high-stress environments.
• Able to communicate at all levels of an organization with executive presence.
• Ability to quickly respond to changing customer priorities without disruption.
• Must be able to read and interpret electrical one-line diagrams and blueprints.
• Lead by example and be held to a higher standard of conduct.
• Up-to-date product certifications.
• Performance evaluation rating of "meets all aspects of job requirement" or better.
• Consistent performance and customer relation skills.

Skills

• Ability to make immediate site evaluations, including assessing environmental temperature and general operating conditions without supervision.
• Ability to summarize and report all work-related tasks performed.
• Independently evaluate, recognize, and recommend acceptable customer solutions based on site evaluation.
• Recommend and direct activities at a customer site by leading technical activities of other technicians.
• Provide on-site customer consultation with the assistance of Project Leader(s).
• Capable of providing project leadership and on-site direction for assigned projects.
• Expertise in COHE procedures and site acceptance testing procedures and equipment.
• Advanced computer skills, including word processing, report generation, spreadsheet processing, and electronic mail.
• Familiarity with testing equipment, data analysis programs, and computer networks.
• Mechanical aptitude.

Working Conditions

• Long-term assignments ranging from 4 weeks to 12+ months, based on project scope and schedule.
• If assigned to a project not near the Site Leader’s residence, travel will follow a field rotation of 3 consecutive weeks on-site followed by 1 week in the home office, working a minimum of 40 hours on billable tasks and administrative duties.
• Jobsites may include industrial new construction (greenfield) or retrofit construction (brownfield).
• Flexible schedules, including weekends, evenings, and holidays.
• Valid driver’s license required; deployable in the event of emergencies.

Physical Requirements

• Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools, or components.
• Frequently required to reach with hands and arms, stoop, kneel, crouch, or crawl.
• Frequently required to sit, climb, or balance.
• Specific vision abilities required include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics, and ongoing services to enable customers’ vital applications to run continuously, perform optimally, and grow with their business needs. Vertiv solves challenges in data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling, and IT infrastructure solutions and services. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and operates in more than 130 countries.

Vertiv’s Core Principles: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

Strategic Priorities: Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength.

Vertiv Behaviors: Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Out Development, Promote Transparent & Open Communication.