Site Leader

About the role

The Site Leader is accountable for the daily operations of small-site facilities, acts as a go-to person for a small team, and assists in maintaining acceptable profit levels and meeting customer service level expectations.

Responsibilities

• Performs the contracted office services including copy services, courier services, managed print services, hospitality, imaging, and mail services.
• Acts as a point person on site for customer issues and contract compliance for sites without a Site Manager assigned.
• Handles formal contact with customers on a daily basis.
• Trains and develops assigned staff.
• Manages the resolution of problems with minimal guidance.
• Manages the implementation and management of RICOH Service Excellence programs.
• Assists assigned leadership with recruiting, staffing, and performance management of site personnel.
• Maintains positive internal working relationships with all department employees.
• Completes site reports and other paperwork on time and accurately.
• May perform additional duties such as conference room coordination and AV equipment resource management.
• Completes month-end management reports in the absence of a Site Manager.
• Places requisitions for site products and supplies using Oracle’s iProcurement application.

Requirements

• High school diploma or equivalent.
• 2 years of experience in a related field (B2B and/or technical).
• Previous training experience preferred.
• Previous 2 years of customer-facing work experience required.
• Demonstrated proficient knowledge and understanding of technology.

Qualifications

• Tactical facilitator of processes.
• Moderate problem-solving skills.
• Intermediate customer service skills.
• Intermediate technical aptitude.
• Intermediate written and verbal communication skills.

Skills

• Tactful facilitation of processes.
• Ability to present to a small group.
• Moderate problem-solving skills.
• Intermediate customer service skills.
• Intermediate technical aptitude.
• Intermediate written and verbal communication skills.

Benefits

At Ricoh, we offer a comprehensive benefits package designed to support your well-being and financial security. This includes:

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Tuition assistance programs.
• Paid vacation time and paid holidays annually.